Overview

Are you motivated to take your experience to the next level? ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support Specialist. The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.

A DAY IN THE LIFE

In this role, you will…

. Install and configure all new PCs and laptops

· Perform hardware and software break / fix work including but not limited to upgrades

· Develop expert understanding of PC hardware, software, internal software and associated technologies

· Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution

· Execute planned and unplanned infrastructure downtime activities as required

· Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis

· Monitoring the infrastructure to identify/resolve issues

· Respond to escalated end-user issues

WHO YOU ARE

 You possess …

· A Technical Associates Degree or equivalent

. 2 to 3 years of technical work experience Installs and configures all new PCs and laptops

· Effective problem solving skills

· The ability to multi-task

· Outstanding customer service skills

Responsibilities

· Installs and configures all new PCs and laptops

· Performs hardware and software break / fix work including but not limited to upgrades

· Develops expert understanding of PC hardware, software, internal software and associated technologies

· Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution

· Executes planned and unplanned infrastructure downtime activities as required

· Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis

· Monitoring the infrastructure to identify/resolve issues

· Responding to escalated end-user issues

· Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment

· Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance

· Moves employee equipment

· Organizes and maintains equipment inventory levels

· Analyzes and evaluates PC hardware and software

· Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers

· Assists with purchase order activity

· Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds

· Provides support utilizing all available tools including remote control technologies

· Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required

· Understudies one or more infrastructure technology disciplines

· Grasps concepts and develops skill-set

· Applies learning on a supervised basis

· All other duties as assigned

Qualifications

· Associates degree

· 2-3 years of technical work experience

· Experience in a Windows 10 and Mac OS X environment

· Experience with Office 2016 and above

· Experience with multiple hardware platforms

· Experience with iOS and Android mobile platforms

· Certifications a plus (A or other)

· Effective problem-solving skills

· Customer service skills

· Detail oriented

· Sound analytical skills

· Ability to multitask

· Collaborative/enjoys working in teams

· Highly productive in a fast paced environment