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Associate Customer Experience Representative / Office Administrator / Receptionist
Customer Experience Rep Humble, Texas
Description
Position Title : Associate Customer Experience Representative
Department : Operations
Reports To : General Manager
Our Company :
For over 45 Years, Service King has been a collision repair operator of choice, with 350 locations in 24 states with a mission to provide a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.
Position Summary :
The Associate Customer Experience Representative is responsible for ensuring best-in-class customer service is delivered to all customers throughout the repair process.
This position requires a high level of customer service, communication skills, and a positive attitude. The Associate Customer Experience Representative will acquire a working level of technical knowledge about the auto-collision repair process, including how to take a standard photo package and complete basic vehicle mapping.
Responsibilities :
Review with customers and walk through high-level repair process and next steps : Greet customers by phone or in-person;
educate customers about the collision repair process (high level overview), including basic insurance claims information, processing and payment procedures
map damage areas with markers (not responsible for repair vs replace damage identification)
Necessary skills include : ability to take standard photo package, ability to complete basic vehicle mapping, ability to perform repair vs replace damage identification, ability to perform Quality Assurance check, ability to answer highly technical questions regarding the repair process,
Additional responsibilities as assigned
Competencies :
Objectively evaluates problems, discovers root causes, and works toward timely resolution.
Position Requirements
Basic / Required :
Preferred :
Apply Later Share
Full Time
Consumer Services
$43k-55k (estimate)
03/07/2024
03/31/2024
serviceking.com
STAFFORD, VA
3,000 - 7,500
Private
$1B - $3B
Consumer Services
The following is the career advancement route for Associate Customer Experience Representative /Office Administrator/Receptionist positions, which can be used as a reference in future career path planning. As an Associate Customer Experience Representative /Office Administrator/Receptionist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate Customer Experience Representative /Office Administrator/Receptionist. You can explore the career advancement for an Associate Customer Experience Representative /Office Administrator/Receptionist below and select your interested title to get hiring information.