Our Receptionist role is a vital part of our administrative team at our busy pelvic health physical therapy clinic in Torrance, CA. Our clinical team of physical therapists and occupational therapists is growing and we need an additional Receptionist to help schedule follow up appointments, check in patients and collect copayments/coinsurance, answer phones, return emails/text messages, and facilitate communication between patients, clinical staff and and administrative team.
This is a PART TIME position, (TUE-FRI 2:P-7PM SAT 7:A-3:P approximately 20-25 hours per week) in our Torrance office.
The purpose of this role is to manage all forms of patient communication and interaction for the company for all locations, in a caring, concerned, validating manner from the initial patient phone call to the initial evaluation and throughout the patients entire plan of care.
Patients are to be scheduled in a timely manner, checked in and charged their appropriate copays/coinsurance, new patient paperwork is to be reviewed and scanned into the chart and payment policies explained. The Receptionist will work together with other Receptionists and with the front office team to handle all aspects of patient/clinic interaction.
Daily duties include:
Answering phone calls, text messages and emails.
Communicating with patient regarding scheduling, rescheduling or canceling appointments.
Taking detailed phone messages for staff that are unavailable to speak on the phone at that time.
Collecting all new patient pertinent personal information and insurance information to give to the Patient Care for Coordinator in order to schedule the Initial Evaluation appointment.
Assisting with tracking authorization for more visits if needed.
Assisting patients with gaining physician signed referrals as needed.
Communicating with the reception team at two locations.
Coordinating any communication needed between patient, admin team and clinical team.
Working with google workplace, google sheets, google docs, slack, texting phone system, EMR.
Responsible for receptionist related company metrics.
Checking patients in and out, collecting copays, collecting cancel fees, helping collect on monthly invoices
Our company core values that we expect each person to demonstrate are:
Rise by Lifting Others
Relentless Curiosity
Adapt and Thrive
Conscious Communication
Cultivate Community
If you love interacting with people, feel you demonstrate the above core values, are a team player who supports their coworkers, and are interested in joining a busy, growing, energetic workplace, reach out to us with your resume and cover letter. Tell us a bit about how you demonstrate one of these core values in your current work or home life. We look forward to meeting you!
Please also check out our website to learn more about the important work we do with pelvic health physical therapy in our South Bay community. Thank you!