About Us:

At Service Access & Management, Inc. (SAM), our vision is simple yet profound: to leave everyone we meet better off! We are a dynamic non-profit human services organization dedicated to empowering individuals and communities to thrive. By providing essential support services, advocacy, and resources, we strive to create a more equitable and compassionate world.

Position Overview:

We are seeking a passionate and skilled Network Support Specialist to join our team. In this role, you will play a crucial part in ensuring the smooth operation and security of our network infrastructure. Your technical expertise will directly contribute to our ability to deliver vital services and support to those in need.

Job Description:

Under the general direction of the Network Support Director, this person manages the daily operations and use of the hardware and software on the PC computer network, including trouble-shooting, repairs, maintenance, configuration, installation, policy adherence and help desk support. Operations are conducted in adherence to all policies, procedures and regulations and in accordance with the Mission, Vision and Values of the organization.

Essential Functions:

Analyzes network performance

Test networked computer systems

Manages Active Directory

Make recommendations on systems and equipment

Writes user documentation

Provide first-level help desk support

Document/test operating systems

Data backups and antivirus definitions

Personal Characteristics:

Servant Leader, Independent, Passionate, Kind, Ethical, Motivated, Team Builder, Active Listener, Life-long Learner, Curious, Loyal to SAM Values, Adaptable, Honest, Trustworthy, & Innovative

Education and Experience:

Professional Certifications (A , CNE, CNA, etc.) combined with 2 or more years of related experience; or attendance at an accredited institution with a field of study in Computer Science or related area, with 3 or more years related experience.

Employment Requirements:

Automobile and Valid Insurance, Valid Pennsylvania Driver's License and Acceptable Motor Vehicle Record Check, Act 33 and Act 34 Clearances, FBI Fingerprint Clearance, Social Security Card, Immigration and Naturalization (I-9), Drug Screening Clearance.

Working Conditions:

Prolonged periods working on a computer in an open office environment, comfortable communicating through virtual technology, work may be required after business hours, travel primarily to offices in Berks and York County, travel may be in adverse weather conditions, must be able to lift up to 50 pounds.