1 Full-Time Advocate/Call Center Representative Job in Kansas City, MO

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Full-Time Advocate/Call Center Representative

Serviam Care Network, P.B.C.

Kansas City, MO | Full Time

$38k-49k (estimate)

11 Months Ago

Full-Time Advocate/Call Center Representative

$38k-49k (estimate)

Full Time 11 Months Ago

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Serviam Care Network, P.B.C. is Hiring a Full-Time Advocate/Call Center Representative Near Kansas City, MO

Full-Time Family Advocate/Call Center Representative
The Family Advocate position is a critical part of the Serviam VIA Contact Center. This position is often the first point of contact for senior living or active 55 living individuals so it requires a great deal of empathy.
Responsibilities:

Answering incoming customer calls from seniors or family members on behalf of seniors and taking appropriate action for each call.
Making outbound calls to prospects who have inquired about senior living.
Utilizing company policies to qualify individuals based on location, finances, and care level for our members.
Maintain quality ratings based on explicit criteria set forth by the company.
Attend mandatory training and call review sessions to stay up date on product or company policy changes.
Schedule community tours after qualifying prospects, maintain a call cadence to ensure proper follow-up with prospective residents.
Ability to work using Macintosh computers to research and input data into the Serviam VIA platform.
Ability to work weekends and holidays. Flexible schedules with the ability to work from home and in office.

Candidate Profile:

Our Family Advocate team is often the first point of contact for senior living or active 55 living, so we are interested in hiring empathetic individuals with knowledge of senior living, a commitment to prospect and client satisfaction, and an ability to make quick and accurate decisions. This position is ideal for social workers, teachers, counselors, psychology majors, medical professionals, or students pursuing these majors.
Qualifications:

Preferred Bachelor’s degree or pursing a degree in a related field including psychology, social work, counseling, healthcare.
Senior living experience preferred.
Strong computer skills
Excellent interpersonal communication skills
High level of professionalism
Must be available to work holidays, evenings and weekends
Must pass background check
Strong Customer Service: Dedicated to the highest level of customer service.
Integrity: Strong ethical standards and acts with integrity in all interactions.
Open Minded: Open to innovative ideas from other member of the organization.
Self-motivation: An enthusiastic drive to grow the business.
Detail-oriented
Must be able to train Monday-Friday, normal business hours.

About Serviam Care Network
At Serviam, our purpose is to be in service to the transformation of how America cares for seniors. To do that, we must be a company that holds itself to a higher standard of delivering the best experience imaginable to our clients. From the people on our team to the technology and services we deliver, Serviam is changing what people in the senior care industry believe is possible. That kind of change can only happen with the commitment of people as purpose driven as we are.
Serviam is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.