The Loss Mitigation Closing Coordinator primary responsibility for daily activities and operations within the Loss Mitigation closing team are to ensure proper servicing of delinquent investor/insurer owned residential mortgage loan products that results in reduced delinquency levels and reduced losses. This position is responsible for assisting in finalizing Loss Mitigation workout options and must ensure proper attention to detail with the ability to review various documents for accuracy. All employees of Servbank are expected to provide quality customer service and maintain high ethical standards when serving our client.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Duties and Responsibilities:

• Process modification and partial claim document requests.
• Review and audit modification and partial claim agreements prior to borrower execution.
• Process title policies requests.
• Process completed modification agreements.
• Maintain department email box including both inbound and outbound .
• Support team members by notifying once critical steps in the modification process are completed.
• Report data received and provide synopsis of critical steps completed daily to senior management.
• Prepare copies and Fed-ex packages.
• Perform other duties and responsibilities as assigned.

Requirements

Experience and Skills:

• Creative problem-solving skills with the ability to work independently.
• Strong analytical and judgment skills, self-initiative and detail oriented.
• Strong project and time management skills.
• Excellent verbal and written communication skills.
• Required Computer and Software Competencies:
• Working knowledge in Microsoft Office suite products (e.g., Word, Excel, Visio, PowerPoint, Outlook, Access).
• Experience with MSP mortgage servicing system and mortgage terminology.

Education:

Bachelor’s Degree in a business-related field or a combination of education and required minimum experience in a collection call center/customer service/mortgage servicing environment.

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $21.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Phoenix, AZ 85034 (Required)

Work Location: In person