Position: Financial Coordinator - Serino Orthodontics

Locations: Easton & Centreville, MD

About our Company:

Serino Orthodontics, a trusted provider of orthodontic care for 25 years, is seeking a diligent and detail-oriented Financial Coordinator to join our team. With our commitment to personalized service and excellence, we strive to ensure every patient’s financial experience is as smooth and transparent as possible.

Job Description:
As a Financial Coordinator at Serino Orthodontics, you will play a pivotal role in managing the financial aspects of our practice while upholding our dedication to exceptional customer service and teamwork.

Primary Responsibilities:

• Presenting treatment fees and contract details accurately and comprehensively, ensuring patients understand their financial obligations.
• Assisting patients in navigating their financial options with empathy and clarity, fostering trust and confidence in our practice.
• Managing patient accounts with precision and diligence, including posting payments, reconciling balances, auto-debit/ credit card systems and addressing any concerns promptly.
• Collaborating closely with insurance providers to verify coverage and facilitate claims processing, advocating for our patients’ interests.
• Developing and implementing financial policies and procedures to ensure transparency, fairness, and efficiency in all financial transactions.

Additional duties:

• Playing an active role in marketing efforts to promote our services and engage with the community, emphasizing our commitment to patient satisfaction and well-being.
• Answering incoming calls and providing friendly and informative assistance to patients and their families.
• Coordinating treatment plans with our orthodontists and assisting patients in understanding their recommended procedures.
• Scheduling appointments with efficiency and accuracy, ensuring optimal patient satisfaction and office productivity.
• Collaborating closely with our clinical team to ensure seamless coordination between financial and treatment aspects of patient care.
• Participating in team meetings and contributing ideas to enhance the overall patient experience and office efficiency.

Requirements:

• Previous experience in financial management or a related field, preferably but not required in a dental or medical setting, with a strong emphasis on customer service.

RECENT COLLEGE GRADUATES WITH NO PREVIOUS EXPERIENCE ARE ALSO ENCOURAGED TO APPLY

• Exceptional communication and interpersonal skills, with the ability to convey complex financial information in a clear, empathetic manner.
• Meticulous attention to detail and a commitment to accuracy in all financial transactions and record-keeping.
• Proficiency with computer software and systems, particularly those related to billing and accounting, to streamline processes and enhance efficiency.

Benefits:

• Competitive wage with benefits package, including health insurance, dental, vision and paid holidays. Paid vacation after 1 year of service.
• A supportive and collaborative work environment centered on teamwork, mutual respect, and a shared commitment to delivering exceptional patient care and satisfaction.

If you are a motivated individual with a passion for financial management and a dedication to providing outstanding customer service and fostering teamwork, we invite you to join us at Serino Orthodontics. Please submit your resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this position. Your role as a Financial Coordinator is integral to our mission of creating beautiful smiles and enriching lives through exceptional orthodontic care and service excellence. We look forward to welcoming you to our team!

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Preferred)

Ability to Commute:

• Easton, MD 21601 (Required)

Work Location: In person