5 Technical Support Analyst 2 (Onsite) Jobs in Norfolk, VA
Serigor is Hiring a Technical Support Analyst 2 (Onsite) Near Norfolk, VA
Duration: 12 Months
Job Description:The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions.
Skills:SkillRequired / DesiredAmountof ExperienceExperience using imaging software to image PCs, preferably KACE.Required3YearsExperience using ticketing systems, preferably TDXRequired2YearsExtensive experience with Microsoft OfficeRequired2YearsCompTIA A CertificationRequired1YearsAbility to conduct research into a wide range of computing issues as required.Required2YearsExperience with Active DirectoryRequired2YearsHighly self-motivated and directedRequired2YearsTech savvy with working knowledge of office automation products, databases and remote control.Required1YearsAbility to perform hands-on fixes at the desktop level, including installing and upgrading software.Required2YearsAbility to perform hands-on fixes at the desktop level, installing hardware, implementing file backups and configRequired2YearsPerforming remote troubleshooting through diagnostic techniques and pertinent questionsRequired2YearsProficiency in EnglishRequired3YearsGood understanding of computer systems, mobile devices and other tech productsRequired2YearsCustomer-oriented and cool-temperedRequired3Years
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Job Summary
Contractor
IT Outsourcing & Consulting
$72k-89k (estimate)
05/23/2024
07/17/2024
serigor.com
BALTIMORE, MD
50 - 100
2009
SWATI SHARMA
<$5M
IT Outsourcing & Consulting
Related Companies
The job skills required for Technical Support Analyst 2 (Onsite) include Technical Support, Troubleshooting, Installation, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst 2 (Onsite). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst 2 (Onsite). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Analyst 2 (Onsite) positions, which can be used as a reference in future career path planning. As a Technical Support Analyst 2 (Onsite), it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst 2 (Onsite). You can explore the career advancement for a Technical Support Analyst 2 (Onsite) below and select your interested title to get hiring information.
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