10 Customer Experience Supervisor Jobs in Lehi, UT
Serenity Healthcare is Hiring a Customer Experience Supervisor Near Lehi, UT
Job Description
Customer Care Supervisor
Location: Lehi, UT
Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Customer Care Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.
*Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.
Key Responsibilities:
- Leverage data-driven insights to oversee intricate processes
- Manage performance metrics, policies, and procedures
- Identify opportunities to enhance customer service protocols
- Provide valuable coaching, constructive feedback, and conduct performance evaluations
- Foster a productive and achievement-oriented environment
Qualifications:
- At least 1 year of experience as a customer service supervisor (REQUIRED)
- Background in call center environment
- Proficient in identifying and measuring core competencies and performance metrics
- Passion for supporting individuals facing health challenges
- Ability to make sound decisions amidst competing priorities
- Exceptionally organized with acute attention to detail
- Driven and self-motivated
- Exceptional customer service, communication, problem-solving, and de-escalation skills
What We Offer:
- Medical, Dental, Vision Insurance
- Clear paths for growth and advancement
- Competitive compensation
- No cold calling or sales involved
- Generous PTO plus 10 major holidays off
- 401K retirement plan
- Employee Referral Program
About Serenity:
Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.
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Job Summary
Full Time
$60k-82k (estimate)
04/28/2024
05/13/2024
serenityhomehealthcaresystem.com
SAINT PAUL, MN
<25
2009
TAHA ABDUREHMAN
<$5M
Related Companies
The following is the career advancement route for Customer Experience Supervisor positions, which can be used as a reference in future career path planning. As a Customer Experience Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Supervisor. You can explore the career advancement for a Customer Experience Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Supervisor job description and responsibilities
Responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
02/22/2022: San Jose, CA
Build a strong team and shape staff behaviors to accomplish desired results.
03/03/2022: Laramie, WY
Provides direction to the Customer Service Division by assigning, directing and reviewing work of staff.
03/24/2022: Norfolk, VA
Responsible for the day-to-day performance of a small group, either a team, a department or a shift.
02/09/2022: Grand Rapids, MI
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/07/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Supervisor jobs
Have a customer-centric approach to work.
02/11/2022: Trenton, NJ
2+ years of work experience in a similar position.
02/04/2022: Anderson, IN
Proficient knowledge of customer service and standard office practices and procedures.
01/28/2022: La Crosse, WI
Bachelor’s degree or equivalent combination of education and experience.
03/05/2022: Washington, DC
Previous experience as an operations supervisor or similar role.
02/17/2022: San Antonio, TX
Step 3: View the best colleges and universities for Customer Experience Supervisor.
