Administrative Back Office Team Lead

Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare?

We are seeking an Administrative Back Office Team Lead for our Lehi, UT office. This position will be an integral part of our team where you will work cross-functionally to provide administrative support, ensuring effective optimization of our offices and enhancing the overall patient experience.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

Perks at Serenity

• Career Advancement Opportunity
• Competitive Wages 
• Medical, Vision and Dental Insurance (Serenity Covers 90% of your insurance premium)
• Paid Time Off
• 10 Major Holidays Off
• 401k
• Employee Referral Program 

Responsibilities

• Maintain an effective record-keeping system, including filing and managing confidential information.
• Create and maintain various reports and spreadsheets.
• Patient referral data entry.
• Manage, track, and maintain FMLA and Disability paperwork.
• Communicate with patients, providers, managers, etc.
• Complete prior authorization requests and medication verification.
• Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.
• Provide invaluable coaching, and constructive feedback, and conduct performance evaluations.

Minimum Qualifications

• Excellent verbal and written communication.
• Previous experience working with computer-based information systems.
• Strong attention to detail and ability to multitask. 
• 1 -3 years full-time experience in an administrative assistant or similar role. 

Who We Are

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.