Serene Oral Surgery is a leading-edge, technology-based oral surgery center in Hattiesburg, MS. The patient concierge is a first point of contact with patients, ensuring a compassionate and impressive patient experience.

Duties and Responsibilities

• Greet and check-in patients upon arrival
• Answer phones and email
• Open mail and distribute
• Collaborate with clinical staff about schedules, patients and any changes
• Resolve scheduling conflicts as they occur
• Communicate directly with patients to quickly resolve issues and answer questions
• Assist patients with using their patient portal
• Provide support to business office and clinical staff as needed
• Maintain common areas
• Verify vendor and visitor sign in

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Minimum 2-3 years customer service experience, dental or medical office setting preferred
• Proficient in dental terminology, preferred
• Professional presence
• Professional phone etiquette
• Strong communication skills, both written and verbal
• Excellent customer service skills
• Keen attention to detail with high degree of accuracy
• Able to perform multiple tasks simultaneously
• Ability to prioritize to meet deadlines
• Self-starter with excellent follow up and follow through
• Ability to creatively and quickly solve problems
• Advanced computer and office skills, including the use of scanners, printers, cloud-based claim submissions

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Healthcare setting:

• Clinic
• Dental office
• Outpatient
• Private practice

Medical specialties:

• Surgery

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Front desk: 3 years (Required)

Work Location: In person