Eligibility Specialist

DUTIES AND RESPONSIBILITIES:

 Adheres to the mission of SERCO.

• Responsible for overseeing the caseload of Child Care Services to customers ensuring positive outcomes
• Provides intake services for applicants seeking subsidized child care services
• Accepts and coordinates referrals for child care from authorized referral sources
• Determines, verifies, and documents eligibility and notifies parents of their eligibility status
• Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and STWDB staff
• Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
• Enrolls children in child care settings, as appropriate
• Authorizes payment to eligible parents presenting appropriate qualifying documentation
• Assesses parent fees
• Implements client service, fund utilization, enrollment, and service priority strategies
• Explains parents’ rights and responsibilities and explains attendance responsibilities
• Tracks attendance and services utilization
• Refers suspected fraud or misuse to the appropriate resource.
• Enters client and case eligibility, demographic, and service information into the designated Child Care Services system
• Responses for Assisting and preparing quality assurance monitoring.
• Provides process informational support/instruction to parents as needed
• May coordinate the recruitment, processing, and monitoring of local area relative providers

EDUCATION AND EXPERIENCE:

• A four-year college degree with major emphasis in Business or the Social/Behavioral Sciences preferred.
• Two years’ job training experience or similar activities involving individual counseling and case management.
•  Familiar and sensitive to the unique needs of economically disadvantaged individuals and families of diverse ethnic backgrounds.
• Must have strong, effective oral and written communication skills, as well as strong interpersonal skills.
• Bilingual (English/Spanish) preferred.

SPECIAL REQUIREMENTS:

• Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.
• Must have access to reliable transportation in order to make required home visits.
• Excellent communication and interpersonal skills; strong management and organizational skills; ability to work across all levels of management and staff.
• Must be knowledgeable about community resources and able to work with and relate to clients.
• Cultural sensitivity a must.
• Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems.
• Bilingual preferred.

Must have Physical demands and work environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.