Position Description

Do you enjoy engaging learners in an in-person, classroom setting? Do you bring a combination of in-depth subject matter expertise and excellent interpersonal, written, and oral communication and presentation skills? Serco has the perfect opportunity for you!

Serco is looking for a Technical Trainer to support contracted training delivery services at the U.S. Postal Service (USPS) National Center for Employee Development (NCED) in Norman, OK. The Technical Trainer will serve as an instructor in a classroom, laboratory, and/or virtual setting. You will be part of a team of trainers supporting a training academy for a federal government agency. 

As a Technical Trainer, you will:

• Deliver training courses
• Oversee the activities of course participants (classroom, field, and virtual environments)
• Ensure that course objectives are met during the prescribed time-period
• Work closely with students to evaluate and document their performance and comprehension
• Identify obstacles and developing plans for resolution
• Ensure the safety and well-being of staff and students by ensuring that they adhere to prescribed safety practices and procedures.
• Maintain and develop knowledge bases required for delivering training by reviewing Standard Operating Procedures (SOPs), vendor documentation, manuals, handbooks, bulletins, and trade periodicals.

We are looking for the following positions:

• Junior Technical Trainer
• Senior Technical Trainer
• Lead Technical Trainer

This requisition is posted for a potential opportunity and is contingent upon award of contract and completion of background check requirements. US Citizenship is required for this position.

There will be full-time (with generous benefits) and part-time schedules available to qualified individuals in the Norman, OK area. 

Qualifications

To be successful in this role, you must have:

• Previous experience as a technical trainer
• US Citizenship
• Knowledge of principles, methods, and practices of adult education and training
• Ability to maintain a safe working environment by following established working processes and procedures
• Ability to condense and simplify complex information and communicate clear oral and written instruction
• Ability to instruct adults with varied backgrounds and levels of experience in complex subjects
• Ability to plan and schedule activities, manage time, and meet deadlines sufficient manage a classroom
• Ability to counsel others to improve individual performance
• Skill using word processing, spreadsheet and presentation software to create documents, reports and presentations
• Ability to stimulate interactive discussion and create an engaging environment sufficient to facilitate learning 
• One or more of the following supplemental qualifications:
• Knowledge of electronic principles, AC and DC circuitry, circuit analysis, schematic interpretation, etc. Ability to use test equipment, gauges, or tools to take measurements and/or to take measurements with electrical or electronic test equipment
• Knowledge of computer systems used for obtaining reports, word processing, web browsers, and custom software systems and functions and an understanding of techniques and procedures used for input, revision, editing, formatting, and printing
• Knowledge of processing and maintenance operations as they pertain to package sorting equipment
• Knowledge of electric & mechanical equipment; heating, ventilation, and air- conditioning (HVAC); and predictive maintenance tools and procedures as they pertain to building system equipment and maintenance
• Knowledge of hardware network infrastructures, software systems and applications, and data processing. Experience troubleshooting and repairing computers plus certification in one or more of the following areas: Cisco Networks, Microsoft, CompTIA A , CompTIA Net
• Knowledge of automotive electrical, engine diagnostics, air brakes, and automotive maintenance as they pertain to light delivery vehicles and trucks
• Knowledge of distribution operations as it pertains to a processing environment and/or knowledge of maintenance operations as it pertains to a processing environment
• Knowledge of business mail entry processes and procedures
• Knowledge of OSHA 1910 General Industry Standard, OSHA 1926 Construction policies as they pertain to workplace safety programs, and OSHA compliance programs such as Hazard Communication, Hazardous Waste Operations and Emergency Response Standard (HAZWOPER), and blood-borne pathogens

If you are interested in supporting and working on the Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.