Position Description

If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! You will be on a critical team working with the customer at our Maryland location.

This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.

This position is contingent upon customer requirements and/or their approval.

If you are accepted for this position, you will prepare, review, revise, and maintain technical documents including software and systems engineering, system operations, testing, and user documentation. You will write and edit technical documentation for all of the project’s hardware and software to include installation, configuration and how-to documentation. You will create code documentation for software; produce implementation guides and end-user guides for capabilities; provide field, data definition, and data flow documentation and format technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.

In this role, you will:

• Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications
• Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents
• Gather technical information, prepares written text
• Maintain a current internal documentation library
• Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.
• Prepare and maintain operations documentation, user guides and manuals and technical publications
• Work with developers to produce quality documentation and training materials
• Work on all phases of documentation
• Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity
• Prepare reports, responses, and briefings targeted to a wide range of audiences
• Coordinate layout and design of documents
• Research highly technical subject matter, organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers
• Under general direction, write technical copy for various types of documents for a program/project of similar complexity
• Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources
• Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community of DoD electronic equipment and systems
• Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information
• Produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies
• Apply technical manual standard NSA DS-89 to work product.

Qualifications

To be successful in this role, you will have:

• An active TS/SCI clearance with polygraph
• U.S. citizenship

• Six (6) years experience as a TW in programs and contracts of similar scope, type, and complexity is required.

• Bachelor’s degree in a technical discipline from an accredited college or university is required.

  • Four (4) years of additional TW experience may be substituted for a bachelor’s degree.

If you are interested in supporting and working with our Maryland government customer and joining a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career! 

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.