Position Description

If you are looking for an opportunity that offers technical leadership and program management in a fast paced federal agency, this could be the place for you!

You will be part of an 18-person contractor team providing support services to a DHS component’s Office of the Chief Information Officer (OCIO), with primary support to the Information Technology (IT) Program Management Office (PMO). Support activities for the contractor team include the review and vetting of new IT capability requests; Program and Project Management support; Systems Engineering support; Quality Assurance, Test and Evaluation activities; Software License Management; Content/Knowledge Management; and Financial Management support activities to include Capital Planning and Investment Control (CPIC) and Financial Operations (FINOPS).

In this position the contractor will assist the government customers by providing project management support for new IT initiatives within the DHS component’s organization. Supported projects extend beyond the OCIO into a variety of other elements within the component. In the execution of your duties, you will work closely with the government customers and other contractor teams supporting the organization.

Job Responsibilities

• Provide the full range of project management support activities for the planning, development, integration, implementation, and deployment of IT systems
• Prepare IT project documentation, reports, and presentations
• Monitor and track the status of IT projects
• Maintain IT project data in a SharePoint information management system
• Arrange, organize, schedule, and facilitate project team meetings
• Prepare project meeting summaries and document action items
• Assist in conducting reviews and assessments of new IT capability requests to address the end-user’s business needs
• Collaborate with technical and non-technical stakeholders to define IT system requirements
• Evaluate potential technology solutions to address IT system capability gaps and requirements
• Assist in the development of business process workflows
• Assist in the development of procurement documents
• Conduct peer reviews on other contractor team deliverables to ensure quality standards are met
• Assist in responding to internal and external data calls for IT programs and projects

Qualifications

To be successful in this role you will have:

• A Bachelor’s Degree from an accredited college or university; will accept years of relevant experience in lieu of a degree 
• A minimum of 5 years of customer support experience
• A minimum of 3 years of experience performing project management support activities
• Ability to work and collaborate in a virtual environment
• Experience with the Microsoft Office suite of products
• Ability to obtain a DHS Public Trust Security Clearance

Desired Skills and Qualifications:

• Bachelor’s degree in an IT field of study
• Experience performing project management support activities for IT systems
• Experience performing project management support activities for a federal government customer
• Experience supporting a Chief Information Officer (CIO) organization
• Experience performing Systems Engineering activities
• Experience developing Independent Government Cost Estimates (IGCEs)
• Understanding of the DHS Systems Engineering Lifecycle (SELC)
• Understanding of the DHS Acquisition Lifecycle Framework (ALF)
• Understanding of the cybersecurity requirements for fielding an IT solution / system
• Project Management Professional (PMP) certification
• Proficient in the use of Microsoft Project
• Ability to manage diverse activities and meet competing deadlines
• Secret Security Clearance

If you are interested in supporting and working with our DHS team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $73,214.46 to $122,024.10; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.