Position Description

Passionate about making a difference? We are too. Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our customers and fellow citizens every day. Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world.

This position is contingent upon your ability to maintain/transfer your DoD Secret clearance.

This position will be the sole support for an IT Development Team in the initial stages for the development of a web based application that provides Inventory Management, Financial Management, Configuration Management, Maintenance Tracking and Reporting services. You would be responsible for the creation of Process Flows, Business Requirement Documents, Software Requirement Specification, User Manuals, Training artifacts and more.

Full time on location is required until training is complete (estimated 3 months) then a Hybrid work option is available.

In this role, you will:

• Collect and Document requirements, defines scope, objectives and business justifications, and formulates executive summaries and project charters and write requirements and specifications of software applications.
• Managing multiple projects, serving as an advisor for the Development Team, and as primary contact to Stakeholders and system users.
• Follows established architecture standards as well as software development lifecycle and project management lifecycle.
• Participate, represent, guide and provide critical analysis expertise to the group and may lead group discussions and collaborative effort to define and develop user-requirements.
• Extensive technical knowledge of Information Technology field and computer systems.
• Excellent Communication (Written and Verbal) skills, organizational and interpersonal skills.
• Ability to take the lead on the most complex projects and work in a complex diversified application development environment.
• Strong ability to take ownership of assigned tasks and responsibilities, and appropriately prioritize.
• Must display initiative, ability to work independently and be able to use extensive independent judgment.
• Must display the highest level of critical thinking in order to weigh alternatives and present solutions that are consistent with the business strategy.
• Will be creating training documentation and aids. 

Qualifications

To be successful in this role, you will have:

• A U.S. citizenship.
• An active DoD Secret security clearance with Background Investigation within the last six years or on Continuous Evaluation.
• A Bachelor's degree with 2 years of experience as an IT Business Analyst or Project Analyst or in a related area
• A strong computer skills to include Microsoft Office suite (Word, Excel, PowerPoint, Access, Visio, Outlook); and other presentation software. 
• A superior customer service and communication skills.
• An excellent organizational and problem-solving skills.
• To be reliable with exceptional attention to detail.
• To be comfortable working in a collaborative environment.
• To excel in a fast-paced business environment while demonstrating composure and professionalism.
• The ability to travel 10%, including international 

Addtional Desired Skills:

• Previous experience supporting SQL Server and .Net efforts 
• Experience with Power BI 
• Experience as a training instructor

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.