Job Summary: The Referral Clerk will report to the Referrals and Operators Supervisor and perform their duties and the necessary functions required in accordance with established policies and procedures as a Referral Clerk.

Job Duties:

• This position is responsible for collecting assessing and reporting referral data for assigned provider
• Ensures patients are referred in a timely manner
• Communicate to Provider when a STAT and/or Urgent referral occurs and you are unable to refer patient in a timely manner.
• Referral Binders have been designated in the following areas:

Walk In Clinic Suite 2, Pediatrics Suite 3, Suite 8 and Suite 10. Understands that the Referral Log Binders are a primary mechanism for tracking all referrals.

• Responsible for communicating any referrals identified as not being in the Referral Log Binder to the attention of the supervisor (Daily).
• Referral Clerk on a DAILY basis will review ALL referrals documented in referral binder.
• Under the direction of the clinic manager, takes responsibility of Daily Reports
• Ensure timely completion of all referrals.
• Work closely with the Medical Receptionist and Medical Assistant staff to ensure proper referral processes are followed.
• Referral clerk will retrieve chart to ensure referral is processed.
• Referral clerk will document all necessary documentation in chart. Date and Time This includes but not limited to:
• Health plan interaction (Name of Person)
• Specialist Name
• Date of referral
• Time of referral
• Patient interaction
• Notification to Patient of referral
• Provide feedback with any referral departmental issues to improve the department work flow.
• Work independently with direction from the Clinical Manager, CFO, and/or Administration
• Other duties as assigned

Job Requirements:

• Ability to work under pressure.
• Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
• Friendly personality with the desire to work with the public.
• Friendly personality with a positive outlook with all referring providers and the community.
• Ability to handle multi-functions.
• Promotes and believes in SFMC
• Ability to relate to the public regardless of ethnic, religious and economic status.
• Bilingual in English/Spanish is required.
• Must be willing to work and be agreeable to work weekends, if so needed.

Must obtain a Valid California Driver’s License at all times

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits or accounts

Job Types: Full-time, Temporary

Pay: $16.25 - $18.38 per hour

Weekly day range:

• Weekends as needed

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Computer Skills: 1 year (Required)
• Medical Referrals and Authorizations: 1 year (Preferred)

Language:

• fluent Spanish (Required)

Work Location: In person