At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - to reimagine the future of beauty.

The opportunity: 

POSITION SUMMARY

The key charter of the Business Optimization team is to remove inefficiencies from processes and make it easier for our store team’s to serve and delight our clients. Whether we are optimizing our existing processes, or supporting the day-to-day activities taking place in stores, this team is focused on enabling world-class operations and serving as a true voice for our stores. In addition to our optimization work, we also manage key platforms that provide operational insights to our corporate and field partners. As part of this team, you’ll have the opportunity to impact key areas of our business and play an integral part in ensuring Sephora remains a place our clients love to visit.

Primary Responsibilities:

• Proactively identify opportunities for store optimizations that can be scaled fleet-wide, build business cases for proposed changes, and manage execution of proof-of-concepts, pilots, and support fleet rollouts in the field
• leads project management efforts, ROI calculations and significant amounts of data analysis
• Support managing the labor model by producing data-based guidance and ad hoc analysis. Perform work studies in stores for creating and maintaining labor standards.
• Lead store visits to determine best practices, identify areas for optimizations, and conduct time studies to improve overall efficiency.
• Establish and build on cross-functional relationships with corporate as well as field partners to gain feedback and align on key recommendations.
• Diagnose store operations performance challenges, developing operational action plans.
• Define project success criteria by developing Key Performance Indicators, qualitative feedback questions, and cost/benefit analysis and lead cross-functional teams to deliver required results in accordance with corporate expectations and timelines.
• Prepare and present clear, data-based recommendations to illustrate findings to Executive-level audiences and gain credibility based upon recommendations

We are excited about you if you have

• 10 years of retail management experience at retailers with large store networks of varying store types and volumes.
• Excellent Microsoft Office skills including Excel, PowerPoint and word, and experience with analyzing complex data. Experience with Smartsheets a plus.
• Must be based in complex market as defined by Sephora, these include NYC, Boston, Miami, Chicago, LA or District of Columbia.
• Obsession with designing and implementing practical and scalable optimizations.
• Ability to effectively communicate up, down, and across the organization, with stores, and with field leaders, store leadership, and store associates.
• P&L management and/or financial management experience with the ability to understand how various lines of the P&L are impacted with a change.
• Ability to prioritize focus areas and opportunities effectively based on ROI at scale
• Experience managing multiple concurrent projects
• Flexibility and adaptability to pivot daily responsibilities as business demand change #LI-AZ1

While at Sephora, you’ll enjoy...

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.

• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.