Job Objective

Responsible for overall management and operations of the store, staff, merchandise and customer service. The Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

STORE MANAGER Job Responsibilities

Sales Generation:
Meet sales goals
Analyze sales reports and data to determine the needs of the business and set business strategies
Set individual sales goals for sales associates, ensuring goals reflect store business goals
Continuously motivate sales staff to meet assigned sales and productivity goals
Support the development associate selling techniques, ensuring utilization of elevated levels of service to maximize sales
Demonstrate sales leadership for staff by playing an active role on the selling floor and being of the top sellers of the team
Collaborate with Supervisor and Marketing team to identify marketing opportunities to support sales.
Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market presence
Ensure the entire team can understand and analyze the companys KPI reports in order to improve the performance and ranking of the store and their individual performance.

Customer Service:
Ensure all associates provide the highest level of customer service
Ensure staff maintains constant client communication through utilizing store clients record book
Manage client database and utilize information to increase sales and client contact
Resolve all client problems and complaints quickly and effectively
Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
Initiate and manage all special events inclusive of collection previews, client events, sale events, etc.
Empower associates to make decisions in the customers best interest that also support the companys philosophy

Operations:
Ensure facility maintenance, presentation and organization
Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash
Control store expenses and maintain budgets, continually striving to reduce costs
Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
Ensure deliveries are properly processed in a timely manner
Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures
Meet inventory accuracy and shrink requirements
Ensure staff is trained in all areas of appropriate POS usage and maintenance
Understand and properly execute all management POS functions
Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
Build and maintain good communication with members of corporate office and other stores

Merchandising/Visual:
Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store
Ensure the selling floor is neat, clean, organized and reflects the correct visual guidelines at all times
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Identify and communicate product concerns in a timely manner
Communicate inventory needs to support the business goal

Human Resources:
Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel
Support, implement and provide follow-up for all training programs, seminars, etc.
Continually evaluate the performance of each associate and provide constant feedback to ensure results
Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
Ensuring integrity of payroll and the payroll process
Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Desired Skills/Experience:
At least 5 years of retail experience with 2-3 years in managing a store
Proficient with Microsoft Office software including Work, Excel, PowerPoint and Outlook
Strong verbal and written communication skills and excellent organizational skills
Ability to analyse selling reports and react quickly to the business trends
Experience in proactively planning and executing events and marketing activations
Experience recruiting, building and developing a team
Flexibility to work a retail schedule, which includes evening, weekends and holidays
Entrepreneurial drive