Sales and Service Leader
As our Sales and Service Leader, you’re a key team member who inspires and leads by example. You will support all aspects of sales and service related initiatives including paid services, events, classes, cash handling and training in your store.
Your responsibilities include

• Creating Amazing Customer Experiences Through excellent client focus, you will help ensure that the team is motivated to create a memorable experience for our customers. Use Sephora’s tools to measure KPIs and propose action plans to elevate client experience. Understand store goals and opportunities and support the team to meet these goals. Coach Beauty Advisors when they engage clients about our loyalty programs. Support brand partners and manage the planning and execution of events, services and classes. Effectively execute and implement all company initiatives in a timely manner
• Supporting Store Success You will drive results by monitoring and analysing data, coaching the team, and making good and timely decisions to take the organization forward. Operating with energy and passion, you will help make a beautiful first impression through ensuring the store is kept sparkling, services are exceptional, and all feel safe and welcome
• Managing Day to Day Store Operations You will assist the Management team in executing operational initiatives and ensuring profitability and efficiency in your store
• Enhancing our culture through our Sephora values Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative

We would love to hear from you if you have

• Prior equivalent work experience, preferably in retail/service industry
• A passion for client service and love working with people
• excellent organizational, analytical, and leadership skills
• experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed
• Strong communication skills, ability to multitask, and comfortability with computer/store systems
• Resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities as they arise
• Flexible availability to work nights, overnights, weekends, and holidays
• Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift, work in a fragrance filled environment, handle & apply cosmetics products to clients-with or without accommodation
• Adherence to Sephora’s dress code and policies in the Sephora Employee Handbook

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Life insurance
• Referral program
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Experience:

• Product demos: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person