Job Posting: Field Service Technician
Department: Service
Service Area: Northern Midwest U.S.
Job Type

• Full-Time, Non-Exempt (hourly)
• Overtime and weekend hours regularly required. Travel required (up to 75%).

Wage

• $28.00 - $30.00 per hour.
• First-year earnings potential $68,000 - $72,000.
• Bonus plan based on company and individual performance.

Company Overview:

Separators is North America’s leading independent provider specializing in the service, repair, and remanufacturing of Alfa Laval, Tetra Pak and Westfalia centrifuge equipment. We have various offerings, from service and parts to automation technology and consulting, but above all else, Separators is a service company.

• We serve the needs of our customers and focus on keeping their facilities and their equipment running at optimal levels.
• We serve our employees by providing the resources and support they need to not only complete their job but to be successful in their work.

Throughout Separators there is a commitment to teamwork, which does not always mean working together, but it does mean working in the same direction. As we continue to grow as a company and work with more client, we’re on the lookout for individuals to join our team to support the Northern Midwest U.S.

Job Summary:

Field Service Technicians strive to always demonstrate the characteristics of the “Separators Way” by providing our customers excellent centrifuge repair service and support, by exceeding the customers’ expectations, show a willingness to commit to continuously improve, while minimizing the risk of injury and costs.

The Separators Way:

• Passionate about the success of our customers and our business.
• Empowered with high expectations to deliver consistent excellence to our customers, remembering that our customers are both external and internal.
• Committed to “rowing the same direction”, working as a team first to deliver consistent results as individuals.
• A willingness to consistently work hard, tenacious enough to overcome obstacles and a curiosity to solve problems to make the business better. Willing to fail and try again. Be gritty.
• Processes and tools that assist the team by providing the guidance and information needed to positively impact the business.
• Doing everything the “right way” by adhering to our core values of Customer Service, Continuous Improvement, Mutual Respect, Integrity and Trust.

Job Responsibilities:

Perform scheduled centrifuge maintenance and repair work in our customer’s plants:

o Always work in safest possible manner and adhere to company and customer
safety rules.
o Arrive to service jobs on time, dressed appropriately, ready to work.
o Obtain customer approval for major parts not included in original quote and
confirm in report.
o Identify process/operating issues and recommend solutions.
o Provide in plant product/process technical support, troubleshooting and training.
o Provide feedback/recommendations on customer opportunities (parts, service and
equipment)
o Recommend to customers parts to buy/stock.
o Account for, pack up and arrange for return all unused parts.
o Follow up the day after service to ensure equipment is running properly.
o Produce complete, accurate and timely service reports.
o Flexibility to extend site visits based on customer need a must.

Prepare in advance for service jobs:

o Review previous service reports.
o Review provided Bill of Materials and check for accuracy.
o Locate and review pertinent manuals.
o Schedule work and any changes through centralized service scheduler
o Work with the customer directly to confirm schedule and any special requirements.
o Schedule all travel arrangements or work through travel agency while adhering to
company policy.

• Communicate within the Separators team and be available to take after hours (internal and customer) calls.
• Provide telephone technical support for customers.
• Develop and maintain an understanding of our automation/controls.
• Collaborate with service and other team members to provide an exemplary customer experience.
• When required/requested provide support to Separators, Inc. shop.
• Develop and maintain positive customer relationships to facilitate repeat business.
• Always represent Separators Inc. in a professional and courteous manner.

Key Performance Measures:

• 100% answered after hours emergency calls rate.
• Customer satisfaction of onsite services
• Warranty expense (keep below 1%, meet annual goals) related to service work performed.
• Persistence to stick with project until it is completed.
• Accuracy and timeliness of all required reporting
• Comfortable with continuous learning and desire to grow with the company.

Requirements & Qualifications:

• High school Diploma or equivalent.
• Post high school trade/technical school a plus.
• Strong mechanical aptitude; Extensive experience with hand tools
• Strong problem-solving skills. Persistence and reliability to safely work until the job is completed.
• Good written and verbal communication skills. Courteous with customers.
• Basic computer skills
• Ability to travel extensively (up to 75%)
• Physical ability to safely perform labor and travel.
• Able to lift 50 lbs. routinely.
• Work in prone/kneeling position for periods of time
• Available after hours, weekend and holidays for emergency work

Benefits:

• Health Insurance with Health Savings Account (if eligible)
• Dental/Vision Insurance
• Life/Disability Insurance
• 401(k) with employer match
• Paid Vacation/Sick Time
• Paid Holidays
• Employee Assistance Program
• Wellness Program

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Expected hours: 40 – 60 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• Extended hours
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed
• Year round work

People with a criminal record are encouraged to apply

Application Question(s):

• This position does require frequent multi-day travel, sometimes on weekends - would that be feasible for you?

Experience:

• centrifuge: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Wisconsin: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road