This Position is M-F 8-5 .

Position Overview

This role is an “on-site” position located at our client’s facility.

The Technology Concierge is responsible for the daily on-site support, management, and development of resident and staff relations at the community they are working and communicating closely with all corresponding departments at the corporate office. This person will provide administrative assistance, technical assistance, and training to residents and staff on site. This position requires constant standing and walking. Mobility such as bending, kneeling, crawling, and lifting could be required to assist with the installation and troubleshooting of resident equipment.

Technical Support

· Have RJ11 / RJ45 experience, toning, line tracing and signal path troubleshooting experience.

· Support residents’ technology service challenges regarding phones, internet, television/home theatre, laptop, and other related internet devices.

· Work closely with NOC & Customer Service to provide 1st Level technical support for basic service-related issues.

· Provide client support and technical issue resolution via E-Mail, phone, and other electronic media.

· The configuration of client/resident's equipment to connect to the Internet via Cable Modem/DSL Router.

· Assist residents with common user interface challenges with computers, TV, and phone. Examples: password resets, wrong input on remote, common web-based navigation errors, etc.

Administrative/Sales Support

· Open service tickets in the ticketing system when requests are made or trouble issues are found at the site level and monitor to provide any necessary follow-up.

· Provide training to staff and residents in the use of Sentrics systems, applications, and services.

· Attend onsite client presentations, resident meetings, or life-cycle meetings as necessary to help achieve a higher level of customer satisfaction.

Our company is an equal-opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person