About Sentral

Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home . Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more.

Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.

Learn more about us at www.Sentral.com.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Lifestyle Manager will be responsible for supporting the planning and execution of all member, resident and guest experiences. This position will collaborate jointly with the Director of Lifestyle to direct the resident and guest programming ensuring all amenity spaces are consistently set and activated. The Lifestyle Manager will also be responsible for fostering and maintaining relationships with preferred service providers within the local wider community to ensure exclusive offerings are made available to residents.

This is an in-person position located in Santa Monica, CA. Weekend availability is required, and the shift schedule will be Tuesday-Saturday either 8am-5pm or 11am-8pm.

What You’ll Do:

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Build the company image by cultivating relationships with influential companies and figures throughout the area.
• Assist with oversight of the budget, procurement of supplies needed to execute activations events, mood board creation per activation resident event, who/what/when/where document completion Lifestyle folder oversight in the Google Drive
• Coordinate all engagement events and activities
• Assist in overseeing the food and beverage operations for our Members’ club
• Coordinate onsite events and outings, and support group activities to increase Member Resident participation
• Assist with amenity space reservations 3rd party services
• Conduct Facility walk thru to ensure safe & appropriate operation of equipment
• Synchronize Member and Resident check-ins and Reservations
• Assist with guest policies and liability waivers for 1st time guests
• Own all lifestyle announcement creation execution for the Sentral Life App as it relates to lifestyle programming
• Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations.
• Be available consistently for all shifts on the 5th 41st floor amenity spaces in order to familiarize new existing residents with our services and their new home.
• Effectively motivate team members on a daily basis to promote a positive and exciting work environment.
• Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
• Greet residents by their name and with a smile to make guests feel welcomed and valued.
• Develop positive relationships with residents to create a personal and welcoming environment.
• Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests.
• Prepare drive various programming partnership narratives, lessons learned, and playbooks for development projects.
• Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors.
• Perform other related duties and assignments as needed and assigned

Skills and Experience

• High school diploma or GED required
• Minimum 4 years customer service experience
• Minimum 4 years Food and Beverage leadership experience
• Supervisory experience a plus
• Wellness and Fitness experience a plus
• Ability to sell/lease and drive sales without hesitation
• Solid understanding of Microsoft Office (Outlook, Excel, Word)
• Excellent verbal and written communication skills
• Keen attention to detail with a creative problem-solving approach
• Ability to work independently and as part of a team
• Ability to make decisions and initiate action within established guidelines
• Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
• Ability to work a flexible schedule, including evenings and weekends

Sentral Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Career Development: We offer extensive learning and development opportunities to support growth.
• Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.