For almost 30 years, Sentinel Offender Services has provided community based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing and community-based offender management programs.

The Case Manager provides a service to the contracted Department by handling an assigned caseload of defendants serving an alternative sentence of electronic monitoring.

Job Expectations Essential Functions

· Ensure program fees are correctly entered into the Sentinel software platform.

· Maintain records of account balances and review those balances daily to ensure defendant compliance.

· Provide regular updates to the Customer regarding outstanding accounts and potential issues via narrative reports.

· Conduct proactive fee collections through effective communication channels, including making phone calls and sending text messages, to ensure timely payments from clients.
· Make recommendations to the Department that a non-compliant participant be removed from the program.

· Provide clear and concise explanations of fees, terms, and payment options to the defendants.

· Install, remove, and service various electronic monitoring equipment as requested using directed safety measures.

· Inspect and maintain all monitoring and testing equipment, this includes cleaning equipment.

· Maintain calibration and repair records for all equipment serviced.

· Diagnose issues with electronic monitoring equipment when warranted as outlined in company procedures.

· Shipping and receiving functions for equipment and supplies per established procedures.

· Serve as a liaison between Sentinel and/or other contracted agencies, as needed based on duty shifts.

· Perform other job-related duties as required.

Requirements

· Proven experience as a Collection Specialist or similar role

· Knowledge of billing procedures and collection techniques (e.g. skip tracing)

· Familiarity with laws related to debt collection (e.g. FDCPA)

· Comfortable working with targets

· Competencies to perform the job successfully, an individual should demonstrate the following competencies:

· Problem Solving - Identifies and resolves problems in a timely manner.

· Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Meets commitments.

· Teamwork - Balances team and individual responsibilities
Business Acumen - Understands business implications of decisions
· Ethics - Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
· Organizational Support - Follows policies and procedures and supports organization's goals and values.
· Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality;
· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. · Dependability - Takes responsibility for own actions; Keeps commitments.
· Innovation -Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

Education

Bachelor’s degree preferred; High School Diploma or equivalent required.

Other Requirements:
· Two years experience in criminal justice or related field; education accepted in place of experience
· Must successfully pass a criminal background investigation and drug screening

Knowledge Skills Abilities

· Professional communication skills to communicate with members of the Department, Judges, employees, and program participants.
· Ability to work in Microsoft Office applications and other Windows-based programs.
· Ability to comprehend and communicate detailed information.
· Ability to prepare written reports and maintain accurate records.
· Strong presentation and persuasive skills.

Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

Job Type: Part-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person