This job requires on-site training for 3-5 weeks in Virginia Beach or Norfolk. After training is completed the position is fully remote, and equipment is provided. Must have reliable wi-fi/internet at home.

Schedules procedures for patients in a computerized scheduling system. Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled. Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

Required Qualifications:

• High School Diploma or GED
• Dedicated and dependable Wi-Fi/Internet at Home

One of the four skills/experience is required:

1. Minimum 1 year of experience in a call center environment or similar experience or

2. Minimum 1 year of experience with medical insurance in a hospital or physician's office or

3. Minimum 1 year of experience in a healthcare environment or

4. Completion of healthcare-related certificate program

Benefits:

Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Keywords: Monster, Talroo-Allied Health, Indeed, Call Center, High-Volume, Healthcare, Healthcare representative, customer service center, inbound calls

• High School Grad or Equivalent

• Customer Service 1 year
• Healthcare 1 year
• Medical Office 1 year
• Medical Terminology 1 year