City / State

South Boston, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara Halifax Regional Hospital is seeking a Full-Time Patient Advocate for the Day Shift

The Patient Advocate serves as a Sentara direct representative to patients / families that have concerns or questions regarding Sentara services.

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.

maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights;

speaking out on the patient's family's behalf when necessary. Staff education to improve patient satisfaction is also expected.

Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations;

Strong written and verbal communications skills

Sentara Halifax Regional Hospital is fueled by the expertise of a well-established medical staff representing more than two-dozen specialties, while remaining focused on excellent care.

Services at this hospital include : cardiovascular services, emergency services, family birthing center, hospitalist program, imaging / radiology services, laboratory services, nephrology services, orthopedic services, rehabilitation services and surgical services.

Sentara Benefits :

Sentara employees strive to make our communities healthier places to live. We’re setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.

For more information about our employee benefits,

Benefits : Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k / 403B, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Enhanced Benefits to support you and your family include : Paid Parental Leave, Adoption / Infertility / Surrogacy Reimbursement, Family Caregiver Leave, and Emergency Back-up Care.

Enhanced benefits to promote your well-being and secure your financial future include; The Sentara Student Debt Program, Emergency Savings Account and a Floating holiday.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity.

Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve

Job Summary

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.

maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights;

speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients / families that have concerns or questions regarding Sentara services.

Staff education to improve patient satisfaction is also expected.

Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations;

and facilitating the conversion of diverse opinions / thoughts preferred.

Qualifications :

BLD - Bachelor's Level DegreeCustomer Service, Mediation, Patient Advocacy

Skills

Microsoft Office

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.

gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission to improve health every day, this is a tobacco-free environment.

Last updated : 2024-05-18