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Sentara
Virginia, VA | Full Time
$33k-41k (estimate)
2 Months Ago
Patient Access Rep I
Sentara Virginia, VA
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$33k-41k (estimate)
Full Time 2 Months Ago
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Sentara is Hiring a Patient Access Rep I Near Virginia, VA

Sentara Healthcare is currently seeking a Patient Access Representative at our Sentara Virginia Beach General Hospital in Virginia Beach, Virginia. 

  • Up to $1,500 Sign-On Bonus for Qualified Candidates!

Hours/Shift: Full-Time Evenings and every other weekend, alternating holidays.

Sentara Benefits:

We are setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. Sentara offers exciting benefits including medical, dental, vision, paid annual leave, paid parental leave, emergency caregiver leave, educational assistance, student loan paydown, 403(B), 401(K) and more! For more information about our employee benefits click Benefits - Sentara (sentaracareers.com) 

  • Join our team! Be a part of an excellent healthcare organization who cares about People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15 years.

Click here to learn more about “Our Team Beach Family” at Virginia Beach General Hospital. https://youtu.be/FHUv2lh6Fc4

Position Overview:

As a Patient Access Rep with Sentara, you will work in Patient Registration for the Emergency Department and/or various registration areas of the hospital. This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. This role allows you to work with both clinical and non-clinical staff. If you desire, there are promotional opportunities such as Patient Access Rep II/III, Team Leader, and Team Coordinator. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Click https://youtu.be/5J3AFqVhS8w to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Health.

Education Required:

High School Diploma

Experience Required:

Two Years of Customer Service and/or

Two Years of Data Entry

Proficiency in Keyboarding

*Associate or bachelor’s degree in Lieu of two years of experience*

Keywords: #INDEED, Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, monster

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provide the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.Two years of customer service and/or data entry experience required. Six months of previous healthcare experience a plus. Associate's or Bachelor's degree can be considered in lieu of two years of experience.Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred. Interpersonal skills necessary in order to successfully gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation. Demonstrated proficiency in computer keyboarding skills required. Extensive training provided for entry-level candidates and opportunities for advancement provided.
  • High School Grad or Equivalent
  • Customer Service 2 years
  • Data Entry 2 years
  • Persuasion
  • Reading Comprehension
  • Service Orientation
  • Social Perceptiveness
  • Time Management
  • Speaking
  • Active Listening
  • Critical Thinking

Job Summary

JOB TYPE

Full Time

SALARY

$33k-41k (estimate)

POST DATE

03/01/2023

EXPIRATION DATE

06/22/2024

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The job skills required for Patient Access Rep I include Customer Service, Scheduling, Patient Registration, Data Entry, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Access Rep I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Access Rep I. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Access Rep I positions, which can be used as a reference in future career path planning. As a Patient Access Rep I, it can be promoted into senior positions as a Patient Referral Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Rep I. You can explore the career advancement for a Patient Access Rep I below and select your interested title to get hiring information.

If you are interested in becoming a Patient Access Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Access Rep job description and responsibilities

Referring patients to outside agencies when unable to meet their needs.

01/20/2022: Tucson, AZ

They may also liaise with patients and other hospital departments.

02/19/2022: Monterey, CA

Preparing paperwork and documentation for patient discharge and providing guidance for follow-ups after discharge.

02/04/2022: New York, NY

Greeting patients and their families when they arrive to the admissions center.

03/21/2022: Kansas City, MO

Educating patients and their caregivers on hospital policies, admission and discharge procedures, visitation schedules and clinical protocols.

04/09/2022: Albany, GA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Access Rep jobs

Learn about the career and establish goals.

04/11/2022: Minneapolis, MN

Gain Experience Through On-the-Job Training.

02/12/2022: El Paso, TX

Patient access representatives may pursue professional certification to showcase their skills and expertise such as the Certified Patient Care Technician (CPCT) credential.

03/04/2022: Paramus, NJ

Most employers require patient access representatives to hold at least a high school diploma or general education diploma (GED).

04/14/2022: Albany, NY

Employers often look for candidates with clerical experience because many of the essential job duties for patient access representatives require similar tasks to office and clerical administration.

03/16/2022: Chico, CA

Step 3: View the best colleges and universities for Patient Access Rep.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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