Description
We are seeking a dedicated and empathetic Patient Services Representative to join our team at SENTA, a leading ENT and Allergy management services organization. The ideal candidate will serve as the first point of contact for our patients, providing outstanding customer service and support through their care journey.
Key Responsibilities:
- Greet patients and visitors in a courteous and professional manner.
- Schedule and confirm patient appointments, surgeries, and follow-ups.
- Check patients in and out while verifying information and collecting payments.
- Answer and manage incoming calls while maintaining a rapid response rate.
- Communicate with patients regarding their inquiries and the services provided by the practice.
- Maintain confidentiality and accuracy of patient medical records.
- Facilitate patient flow by notifying the staff of patients' arrival, being aware of delays, and communicating patients' concerns.
- Process insurance claims and verify benefits with insurance providers.
- Provide general administrative and clerical support as needed.
Qualifications:
- High school diploma or equivalent; further training will be considered an advantage.
- Proven work experience as a Patient Services Representative, Front Desk Representative or similar role in a healthcare setting.
- Strong understanding of customer service practices and patient confidentiality (HIPAA) regulations.
- Excellent phone etiquette and ability to manage multiple lines.
- Competency in Microsoft Office applications, especially Word, Excel, and Outlook.
- Experience with medical software and patient scheduling systems preferred.
- Exceptional organizational and multitasking skills.
- Ability to handle stressful situations professionally and tactfully.