About us

We are professional, agile and professional.

Our work environment includes:

• Modern office setting
• Work-from-home days
• Growth opportunities

About the Company

Seniors Helping Seniors®Aiken is a locally owned Home Care agency which is part of the prestigious national chain providing high quality personalized home care to our valued seniors. As a tightly knit unit, we imbibe warm and caring attitude, pride ourselves on attentiveness to client needs, and respect for all. Our caregivers are carefully matched to the care receivers needs, as we strive for happiness for our clients and employees alike.

About the Position

As a key member of our management team, the ‘Scheduling Manager’ assigns staff to clients according to their needs as identified in the Plan of Care. Services are scheduled to cover all client needs, and changes are communicated to clients and care staff.

Ideal candidate will have experience in scheduling, would have worked in a customer service capacity, be computer savvy, possess excellent communication skills and customer service aptitude. Experience in management of staff and handling field marketing activities will be an additional advantage. The successful candidate will step up to prove herself/ himself as an important member of the management team and will be eligible for additional bonuses depending on growth and aptitude.

Essential Duties and Responsibilities

• Coordinate in-home support services between Caregivers and Care receivers.
• Responsible for scheduling shifts, while matching the Care receiver needs with the right Care giver using our proprietary software and smart managerial judgment.
• On-call responsibility to ensure that clients are cared for in off hours. Must be flexible with work schedule and on-call duties, including weekends and evenings.
• Taking phone calls of prospective clients and diligently explaining the services offered.
• Meticulously noting client requirements and following up with Caregivers for appropriate client notes using company’s software.
• Managing confidentiality of information.
• Developing strong camaraderie and working relationship with our Caregivers team.
• Ensure Caregivers follow company policies, procedures, and state licensing laws.
• Excellent customer service, communication, and problem-solving skills.
• Ability to function well under pressure, making sound decisions and maintaining a professional balance between urgency of tasks and a calm demeanor.
• Play an active role in recruitment, hiring and business development activities.
• Experience working a Medical or Non-Medical setting with a Home Care or Home Health agency is a big plus.

Preferred Skills and Experience:

• Minimum 2-year college degree or related experience in client/customer service. 4-year college degree preferred.
• Minimum 2 year of scheduling in a medical or non-medical Home care environment
• Above average understanding of MS Office – Outlook, Excel, and Word
• MailChimp, Canva experience a PLUS.
• Ability and aptitude to learn. Experience with Healthcare scheduling systems (i.e. WellSky, Google) is a big PLUS.
• Exceptional communication and relationship-building skills, both written and verbal
• Able to work with minimal supervision.

Seniors Helping Seniors® Aiken is an Equal Opportunity Employer

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• scheduling: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Aiken, SC 29803 (Required)

Ability to Relocate:

• Aiken, SC 29803: Relocate before starting work (Required)

Work Location: Hybrid remote in Aiken, SC 29803