ALG Senior is a leading senior living corporation dedicated to providing exceptional care and support to our residents across multiple sites. We are seeking a skilled and motivated individual to join our team as the Welcome Home CRM Software and Compliance Training Manager. This pivotal role involves overseeing the implementation and utilization of our CRM software, as well as managing compliance training initiatives across our multi-site organization.

Responsibilities:

1. Welcome Home CRM Software Management:

   • Lead the implementation and ongoing management of the Welcome Home CRM software across all senior living sites.
   • Collaborate with IT and vendor partners to ensure smooth integration, customization, and optimization of the CRM system.
   • Provide training to staff members on the effective use of the CRM software, emphasizing best practices and maximizing its capabilities.

2. Compliance Training Oversight:

   • Develop, implement, and manage compliance training programs to ensure all staff members are well-versed in industry regulations, company policies, and best practices.
   • Regularly update training materials to reflect changes in regulations and company policies, keeping staff informed and compliant.
   • Track and report on compliance training completion rates, addressing any gaps or areas of improvement.

3. Data Management and Reporting:

   • Utilize the CRM system to gather, analyze, and report on resident satisfaction, engagement, and other relevant metrics.
   • Generate regular reports for leadership, highlighting key performance indicators and areas for improvement.
   • Ensure accurate and up-to-date resident information within the CRM system.

4. User Support and Troubleshooting:

   • Serve as the primary point of contact for staff inquiries related to the Welcome Home CRM software.
   • Provide ongoing support, troubleshooting, and training as needed to address user concerns and optimize system performance.

5. Continuous Improvement:

   • Stay informed about industry trends, CRM software advancements, and compliance requirements to enhance training programs and system functionalities.
   • Collaborate with cross-functional teams to identify opportunities for process improvements and efficiencies.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience in CRM software implementation and management.
• Familiarity with compliance training practices, preferably in the senior living or healthcare industry.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with diverse teams and stakeholders.
• Proficient in data analysis and reporting.