• Under direct supervision of the Care Team Director and with input from the Client Services Manager where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next 2 business days/weekend before leaving for the day
• Track and record in Wellsky all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the CTD regular basis as determined by the CTD
• Accept on-call duty averaging two weeks per month and as directed by the Care Team Manager
• Communicate with the CTD or OM to Hire for the Void on a regular basis
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in Wellsky. Collects new documents as directed, notifies CM when new documents cannot be obtained
• Audits timecards on a regular basis to ensure hours match scheduled hours

Qualifications

• Minimum of one year in a staffing/recruiting position
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast paced environment
• Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions