JOB DESCRIPTION

The Telecom Field Technician will provide coverage for the newly installed telecom network, testing, repairing, and replacing parts.

They will also perform whatever maintenance is required in the timeline dictated by Company or by the equipment failure itself.

Daily support will provide statewide support for the gas sites for Eversource (from their Yankee, Nstar and EGMA companies).

Support is expected to be normal business hours, but occasional, off-hour support will be required due to unexpected equipment failure.

• Staff provided will participate in the DOT Drug and Alcohol program for the duration of this effort.
• Staff provided will act as a coordinator in place of the Telecom Lead during periods of absence and approved by management.
• Staff will provide support in the development of processes and procedures required for managed services support of new telecom network.
• TBD - Staff will provide equipment (i.e.- the truck and accompanying equipment) as required in efforts needing such equipment in the execution of staff tasks.

Use of supplied truck assumes that supplier is providing gas, insurance, and all other associated costs to vehicle and accompanying equipment.

Mileage reported by staff is separate from truck charges.

• The Field Technician will be accompanied to the field sites by a qualified Instrumentation and Regulation (I&R) / Plant technician as needed.
• With company management approval, provided staff will provide support to company and the Eversource customer in the areas owned by Gas Control including infrastructure design, implementation, and support. Tasks will include :
• The Field Technician will review and create documents providing comments, markups ensuring the Gas System Operations requirements are being met.

The position is multi-faceted with responsibilities that will vary dependent on project or current gas system needs.

• Participates in Gas System Operations / SCADA project meetings, providing and staying informed of status and actively supporting technical needs, as the Gas System Operations Instrumentation and Controls subject matter experts (SMEs).
• Support the company's Plant LNG & LPG facilities as necessary, to troubleshoot problems related to installed systems.
• Supports & drafts the development of new process and equipment procedures as assigned and needed.
• Helps coordinate and supervise internal and external resources necessary to ensure materials, equipment and services are available and used to support work as necessary.
• Calibrates electronic instrumentation, verifies, and adjust equipment tolerances and records results on calibration checklists and within the company's filing system.
• Must be able to record, validate and maintain records related to equipment operation / calibration as required.

REQUIRED SKILLS

• Ability to communicate with all levels of staff within the organization.
• Must be a flexible, energetic, and positive individual.
• Detail oriented.
• The candidate must be able to work independently and be attentive to detail.
• The candidate must have experience with research techniques as applied to troubleshooting systems and incident resolution.
• The candidate must be familiar with midi-systems, cisco network technology, Digi Terminal Server, Perle
• Terminal Server, RV55 LTE radios, RV55 antennas, the DDS modems, and CSU / DSU modems

DESIRED SKILLS

• Demonstrated experience working directly with field work in a utility, gas environment.
• Experience with Service Now
• Experience with ITIL Processes
• Utility Industry Experience preferred.
• An understand of Cybersecurity and computer forensics.
• Airlink
• CyberArk

EXPERIENCE & EDUCATION MINIMUMS

At least five years of utility field experience.

TYPE (FULL TIME / PART TIME)

Full Time

Last updated : 2024-04-29