Three Sisters Cafe, Restaurant Shift Manager (req5287)

Position Description

The Restaurant Shift Manager administers, directs and controls the effective and efficient operation of restaurants on a shift to shift basis. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Position Requirements

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Characteristics:

1. Must demonstrate leadership, fairness, and sensibility to the customers and employees.
2. Must possess ability to instill a sense of pride and personal responsibility in subordinates.

Education/Experience:

1. Must be 18 years of age or older upon employment.
2. High school Diploma or its equivalent required.
3. Two-year Associate’s degree or Bachelor’s degree from a four-year college preferred.
4. Minimum two (2) years food and beverage supervisory experience.
5. Must have general knowledge of all phases of full service dining.
6. Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills required.
7. Must be computer literate, including a working knowledge of all Microsoft Office applications as well as restaurant automated systems.

Language Skills and Reasoning Ability:

1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud.Must be able to work in an environment where smoking is permitted.

1. Must be able to stand, walk, and move through all areas of the casino.
2. Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
3. Must be able to lift and carry up to fifty (50) pounds.
4. Must be able to perform repetitive motions.
5. Must be able to talk to and hear customers/co-workers.Must be able to assist with special needs of customers.
6. Medium work.Exerting up to fifty (50) pounds of force occasionally, and/or up to fifty (50) pounds of force frequently, and/or up to twenty (20) pounds of force constantly to move objects.
7. Required to have close visual acuity to perform an activity.
8. Subject to environmental conditions.Protection from weather conditions but not necessarily from temperature changes.Subject to atmospheric conditions.
9. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Other:

1. Must be able to be approved for and maintain a valid Seneca Nation Key license.
2. Work nights, weekends and holidays as required.
3. Employment is contingent upon a favorable outcome of a background investigation and drug screening.
4. Preference in filling vacancies is given to qualified members of the Seneca Nation of Indians or qualified Native American candidates in accordance with the Indian Preference Act (25 USC 472). The Seneca Nation of Indians and the Seneca Gaming Corporation are also committed to achieving full equal opportunity without discrimination based on race, religion, color, gender, national origin, politics, marital status, physical disability, age or sexual orientation.