Working Hours: Flexible hours and scheduling. Weekends only.

FLSA Status: Non-exempt

Direct Supervisor's Name and Title: Kelly Ulrich, Director of Education & Visitor Studies.

JOB SUMMARY

The Birthday Party Host facilitates positive guest experiences during birthday parties at the Zoo. Birthday Party Hosts will serve food, facilitate crafts and games, and share information about the Zoo to groups of up to fifty people while creating and maintaining a safe, fun, and engaging atmosphere.

DUTIES

• Maintain a positive demeanor while interacting with guests of all ages.
• Work together on a team, communicate clearly, and complete written reflections.
• Be punctual, reliable, and professional.
• Maintain customer satisfaction, problem solving when necessary.
• Set up and tear down party room.
• Serve food and facilitate crafts and games for party guests.
• Assist coordinators with other duties as assigned.

TECHNOLOGY/EQUIPMENT/TOOLS

Credit card machine

PHYSICAL ACTIVITY

This position requires walking, standing, speaking, hearing, interacting with the general public, children, visitors and staff. Lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

Work is performed both indoors and outdoors, weather permitting. Walking to various locations throughout the Seneca Park Zoo will require exposure to outdoor elements. Weekend availability is a must.

QUALIFICATIONS

• Must be at least 16 years of age.

EXPERIENCE REQUIREMENTS

• Passion for the mission of Seneca Park Zoo.
• Experience with early childhood education, party or event hosting, or equivalent.
• Excellent customer service and problem-solving skills.
• Excellent organizational and time management skills.
• Comfortable communicating and facilitating activities with adults and their children.
• Comfortable with calculating and collecting payments.
• The employee is regularly required to lift or move up to 25 pounds.

SKILLS AND COMPETENCIES REQUIREMENTS

Demonstrates strong interpersonal, organization, customer service, and communication skills. Ability to work well with team members and switch tasks as required.

The Seneca Park Zoo is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.