Position Title: Director of Clinical Operations
Department: Clinical Operations
Reports to: Medical Director

POSITION PURPOSE AND SUMMARY

This position is responsible for the administration and ongoing development of quality
improvement programs and initiatives for SEMSA managed/affiliated EMS agencies.

SPECIAL QUALIFICATIONS

Required
 Licensed California Paramedic or Registered Nurse
 Experience in managing or involvement in a medical Continuous Quality Improvement program.

Preferred
 National Registry
 CCEMT-P or FP-C
 MICN
 Experienced EMS field provider

Desired
 Critical Care experience
 Adult Instruction experience
 Public Speaking experience
 Adept at building and maintaining professional relationships
 Strong organizational and communication skills, both written and verbal
 Highly motivated self-starter requiring little supervision, with a strong desire to grow,
develop, guide and support the ongoing clinical development and quality improvement
of all SEMSA managed/affiliated EMS agencies.

ACCOUNTABILITIES

This position works with patients and their families, EMS field personnel, first responders, local and regional area hospitals, physicians, representatives of public safety, city, county, state and federal governing agencies. Within this general framework, this position is accountable for the following functions:
 Establish and maintain strong professional associations with the medical community and
attend community meetings related to pre-hospital clinical issues as a representative of
the organization.
 Develop and maintain productive working relationships throughout the organization.

 Act as a resource, coach and mentor for educational and clinical issues. In partnership
with the Education Manager, and in collaboration with department managers; oversee
the remediation of EMT’s, Paramedics, Nurses and Dispatchers requiring further
education and training; inclusive of personal improvement plans.
 Responsible for the administration and ongoing development of system wide
Continuous Quality Improvement (CQI) programs.
 Based upon CQI data, work with department managers to formulate, implement and
measure outcomes of organizational education and training programs.
 Maintain and use data to manage areas of responsibility.
 Provide educational, CQI data and other required information for the acquisition and
renewal of CAAS accreditation.
 Collaborate with the Education Manager and CQI Committee to develop and implement
organizational education and training goals.
 Oversee and direct organizational education and training programs including, but not
limited to; CPR, ACLS, ITLS, AMLS, Explorer, EMT and Paramedic Programs.
 Serve as Chair for the Continuous Quality Improvement Committee which oversees all
quality improvement areas for SEMSA managed/affiliated EMS agencies, including CQI-
based subcommittees and programs including:
o e-PCR Committee
o Health and Safety Committee
o Equipment Evaluation Committee
o Scheduling and deployment Committee
o Field and Communications Training and Education Programs
o Employee Wellness Program
 Maintain currency with industry standards and programs through research and
attendance of national conferences.
 Other duties as assigned

PHYSICAL EFFORT/WORKING CONDITIONS

The position will generally require working in an office environment, attending meetings, sitting for extended periods of time performing administrative functions as previously described with customary office tools. The position will also require periodic ride-alongs with field crews for observation purposes. Consequently, the associated risks with pre-hospital care environment can be expected. Must be able to walk, stoop, kneel, bend, twist, drive, sit, squat, climb, run and be capable of lifting 100lbs with assistance when necessary.

JOB RESPONSIBILITIES RELATED TO PATIENT PRIVACY

1. The incumbent is expected to protect the privacy of all patient information in
accordance with the Company’s privacy policies, procedures and practices; as required
by federal law, and in accordance with the general principles of professionalism as a
health care provider. Failure to comply with the Company’s policies and procedures with
regard to patient privacy may result in disciplinary action up to and including
termination of employment.
2. The incumbent may access protected health information (PHI) and other patient
information only to the extent that the information is necessary to complete job duties.
The incumbent may only share such information with those who have a need to know
specific patient information in order to complete job responsibilities related to the
treatment, payment or other related company operations.
3. The incumbent is encouraged and expected to report, without the threat of retaliation,
any concerns regarding the Company’s policies and procedures on patient privacy, and
any observed practices in violation of those policies to the designated Privacy Officer.
4. The incumbent is expected to actively participate in Company privacy training and is
required to communicate privacy policy information to coworkers, students, patients
and others in accordance with Company policy.

PROTECTED HEALTH INFORMATION ROLE BASED ACCESS

Access to PHI will be limited to those who need access to PHI to carry out job duties. The
following describes the specific categories or types of PHI specific to this job description: