Overview

The Internal Audit department adds value to Hard Rock by conducting audits to help ensure assets are safeguarded, transactions are properly authorized and recorded, financial information is complete and accurate, and processes are efficient. The Internal Audit Manager – Cafes, Hotels, and Franchises is responsible for organizing, directing, and administering multi-jurisdictional teams of Internal Auditors – Cafes, Hotels and Franchises, and Senior Internal Auditors – Cafes, Hotels and Franchises in the effective and efficient execution of regulatory, compliance, financial, and risk-based internal audits, investigations, and special projects to assess (1) compliance with local, state, federal, provincial and country regulations, (2) internal controls over financial reporting, (3) compliance with Hard Rock International, Inc. policies & procedures, and (4) opportunities to improve business processes.

The Internal Audit Manager – Cafes, Hotels, and Franchises has audit managerial responsibilities for multiple locations within multiple jurisdictions. The Internal Audit Manager – Cafes, Hotels, and Franchises interacts with all levels of management to identify, discuss, and resolve potentially contentious issues and provide feasible business recommendations.

SUPERVISORY

The Internal Audit Manager – Cafes, Hotels and Franchises receives administrative direction from the Director of Internal Audit – Cafes/Hotels/Franchises/SHRSS/HRD and supervises Internal Auditors – Cafes, Hotels and Franchises and Senior Internal Auditors – Cafes, Hotels and Franchises.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all-inclusive for this position)

• Provide exceptional service to internal customers and work harmoniously with fellow team members.

• Assist in recruiting, training, motivating, and evaluating the performance of Internal Auditors – Cafes, Hotels and Franchises and Senior Internal Auditors – Cafes, Hotels and Franchises.

• Assist in the annual audit planning process, including ongoing risk assessment.

• Schedule resources and monitor the schedule to ensure the annual audit plan is completed timely.

• Perform assignments as directed by supervisors through inquiries with team members, observations of procedures, and examination of documentation prepared by management.

• Utilize spreadsheet, word processing, database, data analytics, and web-based software to (1) perform analyses and (2) effectively support and document the results of work performed in accordance with the Institute of Internal Auditors’ International Standards for the Professional Practice of Internal Auditing.

• Supervise the assignments of Internal Auditors – Cafes, Hotels and Franchises and Senior Internal Auditors – Cafes, Hotels and Franchises and review the work papers prepared by them.

• Investigate discrepancies and opportunities identified, and effectively communicate the results to the Director of Internal Audit – Cafes/Hotels/Franchises/SHRSS/HRD and management through verbal and written communication.

• Liaise with management, regulators, and independent accountants.

• Maintain accurate records and files about assignments performed. 

• Attend and participate in professional group meetings and continuing education.

• Maintain professional certifications required for the position.

• Maintain an awareness of changes in gaming regulations.

• Prepare and update department policies and procedures.

• May conduct special studies for management, such as those required to discover the mechanics of detected fraud and to recommend controls for fraud prevention.

• Perform related duties as assigned by the Director of Internal Audit – Cafes/Hotels/Franchises/SHRSS/HRD.

• Plan, direct, coordinate, and review the work of team members; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; ensure guest service; and meet with team members to identify and resolve problems

• Select, train, motivate, and evaluate team members; provide team member training; work with team members to correct deficiencies; and implement discipline as appropriate.

• Attend and participate in professional group meetings, and maintain awareness of new trends and innovations in the fields of analytics and workforce administration.

Qualifications

BS or BA in accounting, finance, business management, or other related field. An MBA is a plus. At least five (5) years of experience in audit, accounting, or finance-related fields is required, with at least three (3) of those years in internal audit. Gaming and/or hospitality experience is preferred. Certified Internal Auditor, Certified Public Accountant, or Certified Fraud Examiner is required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must be twenty-one (21) years of age.
• Must successfully pass an alcohol and drug screening.
• Must possess and maintain a valid driver’s license within the assigned state of employment.
• Must successfully pass background checks and be able to obtain gaming work permits/licenses in jurisdictions where Hard Rock, Inc. has operations.
• Must be organized, and detail-oriented, have good verbal and written communication skills, and the ability to multi-task and prioritize assignments.
• Must be proficient with personal computers, Excel, and Word.

• Knowledge of Alteryx, and AuditBoard software is preferred.

• Knowledge of hospitality operations and internal controls is required.
• Basic knowledge of Generally Accepted Auditing Standards (GAAS) and Generally Accepted Accounting Principles (GAAP) is preferred.

ABILITY TO:

• Research, analyze, comprehend, and act upon information and be aware of the business environment to effectively manage areas of responsibility.
• Ability to set a clear direction for the department to ensure the successful execution of the strategic plan.
• Ability to apply different and novel ways to deal with organizational problems and opportunities.
• Observe and direct the actions of subordinates.
• Make unpopular and/or difficult decisions that benefit the organization in the short and long term.
• Be a strategic, analytical, ethical, and effective motivator.
• Skill in developing successful working relationships with senior management, peers, and subordinates within the department and outside of the department.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Skill in coaching and developing others’ skills and competencies by planning effective development activities and providing staff with clear direction and line-of-sight in regards to their respective roles in achieving the business strategy.
• Travel at least 33% of the time.

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