Overview

Responsibilities

Job Summary:

Essential Job Functions:

• Greets and serves guests in a timely and courteous manner.
• Obtains information from guests and ushers guests to seats.
• Communicates customer requests to assigned server.
• Knowledgeable of restaurant seating plan including sections, table numbers and seat numbers.
• Handles and solves any concerns and questions customers may have or relays guest complaints/compliments to the appropriate Assistant Manager on duty.
• Collect various forms of payment to process orders.
• Enters guests’ checks in computer system, applies monies and makes accurate change and processes credit card payments.
• Process to go orders over the phone/walk-ins.
• Promotes positive public/employee relations at all times.
• Completes all set-up and closing duties in a timely fashion
• Perform other duties as assigned.

Qualifications: 

• Minimum 1 year experience in high volume food service, as well as in cashiering/money handling. Table service restaurant experience preferred.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• The department operates 24 hours a day, 7 days per week; management expectation is that you must be able to work any shift including nights, weekends and holidays.

Work Environment:

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Criminal Background Check
• Drug Screen

DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).