Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Responsibilities

Job Summary:

Under the direction of the Operations Manager, the incumbent assists in the operational functions for Hard Rock Live including: Staffing of all events in Hard Rock Live, VIP services, guest services, event day operation, hiring/training/supervising team members. Will be responsible for overseeing guest needs as well as team member needs to develop strategies that will maximize productivity and customer service.

Essential Duties and Responsibilities:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Assists in developing plans to support the VIP guest strategy that will create lasting memories for all involved.
• Supervise, coordinate, and administer the daily operations of VIP services to ensure quality standards, services, and guest satisfaction.
• Coordinate staffing and logistics for all VIP packages.
• Develop relationships with other departments to quickly respond to VIP guests’ requests.
• Ensure that all guest complaints are resolved, and expectations have been exceeded.
• Monitor team member performance and develop strategies and services to maximize performance.
• Promote positive public/employee relations at all times.
• Hire, train, and coach team members for continued success.

• Assists in developing operating and staffing budgets.

• Assists in developing appropriate event planning as required.
• Assists in preparing event Operations settlements for all events.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Assists in overseeing and implementing Cost control methods.
• Assists in developing and implementing a recruiting program for seasonal and full-time staff.
• Ability to read and comprehend industry periodicals and write detailed reports, memos, or letters.
• Ability to prepare financial and/or staffing budgets.
• Must possess strong communications and presentations skills.
• Ability to deal with problems involving several variables in unique situations.
• Required to become proficient with department specific computer programs.
• Performs all duties as assigned.

Qualifications

Qualifications:

Bachelor’s degree preferred as well as 2-3 years in the entertainment industry. Over one year of experience in facilities maintenance preferred. A significant amount of supervisory experience also desired or an equivalent combination of education and experience.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

#indeedhollywood