Join SellerSlice as a Seller Success Agent, where you will be the go-to person for our subscribing brands as the one providing technical support and solutions on various e-commerce platforms. This entry-level position is perfect for motivated individuals eager to learn and grow in the e-commerce and customer support field.

Responsibilities:

• Assist the internal team via phone, email, Slack, or Asana.
• Serve as the first-level technical assistant for Amazon & Walmart sellers.
• Perform basic remote troubleshooting for business-related issues on e-commerce platforms.
• Respond promptly and effectively to customer queries.
• Track and analyze product performance, reporting both issues and successes.
• Escalate unresolved issues to the appropriate next level of support.
• Participate in video meetings, webinars, and strategy calls with clients and team members.
• Maintain and update customer documentation & data; generate activity reports as needed.
• Contribute to team seasonality/holiday demands across the entire business such as Cyber Monday & Black Friday.

Preferred Skills:

• Strong interpersonal and communication skills.
• Basic technical proficiency with Google Workspace, Microsoft Office, and common e-commerce platforms like Amazon Seller Central and Walmart Seller Center.
• Ability to work independently and prioritize effectively in a dynamic environment.
• Customer-focused, with a knack for problem-solving and providing practical solutions.
• Eager to learn with a proactive attitude towards continuous improvement.

Qualifications:

• Bachelor’s degree in Information Technology, Marketing, Business, Communication, or related field preferred.
• Familiarity with CRM software and remote troubleshooting tools.
• Previous e-commerce, customer support, or technical help desk experience is a plus but not required.
• Excellent command of the English language.

What We Offer:

• A dynamic, supportive work environment with opportunities for professional growth.
• Comprehensive training on tools, software, and customer service best practices.
• Competitive salary and benefits package.

How to Apply: Submit your resume and a brief cover letter outlining why you are the ideal candidate for this role to hr@sellerslice.com.

Job Type: Full-time

Pay: $16.28 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to Commute:

• Vancouver, WA (Required)

Ability to Relocate:

• Vancouver, WA: Relocate before starting work (Required)

Work Location: In person