Description

The Valet Parking Operations Supervisor ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Valet Parking Operations Supervisor is responsible for all aspects of operating the valet parking staff management, revenue control, safety, and client relations and reports directly to the Director of Parking. The ideal candidate possess previous valet supervisor experience in a hotel setting.

The Operations Supervisor must be able to perform essential functions of the position with or without reasonable accommodations.

• Responsible for the supervision of location valet staff of twelve including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards. 
• Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success. 
• Act as the main point of contact to client or Operations Supervisor; attend location meetings as appropriate and respond to client requests in order to develop and maintain a good working relationship.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Manager to ensure proper wage and hour compliance.
• Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.
• Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals.
• Prepare daily, weekly, and monthly operating reports as required.
• Managing, planning, scheduling, training, and directing the activities of frontline staff.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location.
• Assist with the monitoring, review, and analysis of the market rate structures.

Qualifications

• • Excellent written and oral communication skills
  • Previous experience working in high-stress situations with tight deadlines/high customer expectations.
  • Knowledge of Excel, Word, Power Point and general Microsoft Office Applications.
  • Experience in account management and revenue collection.
  • Previous parking supervisory experience
  • Previous experience in the parking industry preferred
  • Manual transmission required