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It is the primary responsibility of the Hotel Greeter to answer basic guest services questions. All duties are to be performed in accordance with departmental and property policies, practices and procedures.
Provide excellent service consistent with the property’s core service standards and brand attributes
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
Proactively seek to provide refined luxury service ensuring guest satisfaction
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
Greet and open door for all arriving guests
Provide guests with current information of the hotel, restaurants, and/or amenities
Anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day
Maintain positive guest relations at all times
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Provide excellent guest service consistent with the company’s core service standards and brand attributes Be knowledgeable of Valet Department Assist with operations functions within the department
Greet guests in a courteous, caring, and consistent manner
Show enthusiasm and demonstrates a commitment to providing luxury service
Perform other related duties as necessary
Flaggers must be organized, analytical and attentive to what's going on around them. They must work well alone and as a member of a group, since directing traffic usually takes a team effort. Therefore, they should also possess strong communication skills, as they need to relay traffic information to other flaggers and motorist. On top of those things, flaggers should be professional and courteous, even when dealing with agitated drivers.
Flaggers often work long and odd hours, as well as in a variety of weather conditions that include snow, rain and extreme heat and even cold. Flaggers must possess a good degree of stamina, as they often stand for long shifts with few breaks. At the same time, they must remain alert and keep traffic moving while ensuring the safety of motorists, and themselves.
Skills
Other
$31k-38k (estimate)
04/28/2024
05/30/2024