Job Details
Job Location
The Works - Atlanta, GA
Description
It is the primary responsibility of the Hotel Greeter to answer basic guest services questions. All duties are to be performed in accordance with departmental and property policies, practices and procedures.
Provide excellent service consistent with the property's core service standards and brand attributes
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
Proactively seek to provide refined luxury service ensuring guest satisfaction
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
Greet and open door for all arriving guests
Provide guests with current information of the hotel, restaurants, and/or amenities
Anticipate guests' needs, respond promptly and acknowledge all guests, no matter how busy or time of day
Maintain positive guest relations at all times
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Provide excellent guest service consistent with the company's core service standards and brand attributes Be knowledgeable of Valet Department Assist with operations functions within the department
Greet guests in a courteous, caring, and consistent manner
Show enthusiasm and demonstrates a commitment to providing luxury service
Perform other related duties as necessary
Qualifications
Flaggers must be organized, analytical and attentive to what's going on around them. They must work well alone and as a member of a group, since directing traffic usually takes a team effort. Therefore, they should also possess strong communication skills, as they need to relay traffic information to other flaggers and motorist. On top of those things, flaggers should be professional and courteous, even when dealing with agitated drivers.
Flaggers often work long and odd hours, as well as in a variety of weather conditions that include snow, rain and extreme heat and even cold. Flaggers must possess a good degree of stamina, as they often stand for long shifts with few breaks. At the same time, they must remain alert and keep traffic moving while ensuring the safety of motorists, and themselves.
Skills

• The work requires the ability to remain alert and to move quickly to avoid the hazards associated with this position.
• The job requires use of traffic control tools and signs.
• Lifting and carrying and standing for extended periods.
• The work requires the ability to answer questions and communicate with coworkers and others in person and on telephones and mobile radios.
• The work requires the ability to observe job conditions; work in limited light; and differentiate among colors.
• The job functions will be performed in an outdoor environment, subject to adverse weather conditions
• Must be experienced with traffic control procedures and
• Must have a working knowledge of general traffic control procedures and safety practices.
• Must have knowledge of local area roads and traffic patterns.
• Must develop a working knowledge of safe work practices, accident prevention Procedures, tools and equipment as related to job functions.
• Must have the ability to communicate clear and concise verbal instructions and information to employees, supervisors, customers and others.
• Must have the ability to work without close supervision and make decisions compatible with prior instructions.
• Must have math, reading and writing skills as related to job functions.