Company Overview

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

Job Description

Vice President Technology Operations

Job Summary:

The Vice President of Technology Operations reports directly to the Chief Information Officer (CIO) and plays a pivotal leadership role in overseeing the Technology Operations (TechOps) division. TechOps is comprised of the Infrastructure Operations (InfraOps) and Development Operations (DevOps) teams each of which is led by a Director. Development Operations is responsible for implementing automation solutions that help increase the speed of SelectQuote’s ability to deliver applications products and features to production. They are responsible for developing the configurations for foundational components to build development test and production environments. They provide guidance oversight and direction for how the Information Technology (IT) organization manages SelectQuote’s infrastructure within the cloud.

The Infrastructure Operations team includes Network Operations (NetOps) Systems Operations (SysOps) and Operations Monitoring (OpsMon). InfraOps provides technical and managerial leadership in the design planning operation maintenance and advanced troubleshooting of SelectQuote's underlying infrastructure which supports the entire company. The team ensures continuity and alignment of SelectQuote’s networks and systems with its proprietary applications tools and third-party products.

The Vice President of Technology Operations (VP of TechOps) provides the strategic direction for the Technology Operations division and ensures the teams have the necessary resources (people technology finances information etc.) to carry out their duties successfully. The VP of TechOps is a member of the IT Senior Management team ensuring continuity across the three Information Technology divisions: 1. Information Technology Strategy & Implementation 2. Technology & Digital Enablement and 3. Artificial Intelligence and Innovation. The IT Senior Management team has the ultimate responsibility for IT's contributions towards the accomplishment of SelectQuote's organizational goals.

Supervisory Responsibilities:

This position has direct supervisory responsibilities over the Director of Infrastructure Operations and the Director of Development Operations.

Essential Duties and Responsibilities:

Strategic Leadership:

Develop and execute the strategic vision for Technology Operations aligned with overall company objectives

Collaborate with executive and other departmental leadership to ensure TechOps supports and enhances SelectQuote's business operations

Facilitate cross-functional communication and collaboration to seamlessly integrate Technology Operations services with other IT and business functions

As a member of the Information Technology Leadership Team (IT Directors & above) provide leadership to the entire Information Technology organization

Team Management:

Lead mentor and manage a high-performing team of Technology Operations professionals

Foster a culture of collaboration innovation and continuous improvement within the team

Technology Operations Design and Implementation:

Evaluate emerging technologies and trends to keep the organization at the forefront of industry best practices

Oversee the design and implementation of scalable secure and resilient solutions

Oversee the design implementation and maintenance of network architecture to ensure efficient data communication

Oversee the design implementation and maintenance of the DevOps CI/CD framework

In partnership with the Security Operations (SecOps) team ensure timely updates patches and security measures for SelectQuote's environment (servers operating systems etc.)

Capacity Planning and Disaster Recovery:

Based on the defined objectives of SelectQuote's Business Continuity & Disaster Recovery plan assess current and future needs to scale InfraOps and DevOps resources appropriately

Plan for capacity expansion and optimize resource utilization

Develop and maintain comprehensive disaster recovery plans; conduct regular testing for effectiveness

Cost Management:

Develop and manage the Technology Operations budget ensuring cost-effectiveness and efficient resource allocation

Identify opportunities for cost savings while maintaining high-quality services

Cloud Infrastructure Management:

Provision monitor and optimize cloud-based infrastructure services

Implement best practices for security and cost efficiency in cloud environments

Data Center Operations:

Manage data center facilities including power cooling and physical security for SelectQuote-managed properties

Oversee the vendor management of data center operations where a third party is used

Ensure high availability redundancy and disaster recovery capabilities

Software and Application Support:

Deploy maintain and support critical software applications

Collaborate with development teams to ensure compatibility and performance

Operational Excellence:

Establish and enforce operational policies and procedures to ensure availability performance and security

Monitor and optimize the performance of networks systems and applications

Foster a culture of innovation and continuous improvement within the Technology Operations team

Encourage and support the team in identifying and implementing process improvements and efficiency gains

Cascading from IT Goals; create associate annual performance standards; define and track Objectives and Key Results (OKRs); provide regular reporting to executive leadership on projects performance metrics and areas for improvement

Systematically evaluate management team and their suitability to continue in respective role

Vendor and Partnership Management:

Manage relationships with external vendors and service providers to ensure quality and cost-effective services

Negotiate contracts and agreements to maximize value for the organization

Cultivate strong relationships with technology vendors and partners to stay informed about new products and services

Evaluate and recommend partnerships aligning with the organization's strategic goals

Security and Compliance:

In partnership with SecOps implement and enforce security measures to protect the organization's infrastructure

Ensure compliance with relevant regulations and standards in infrastructure operations (ex. SOX HITRUST etc.)

In partnership with SecOps implement and enforce security measures to protect the organization's infrastructure

Ensure compliance with relevant regulations and standards in infrastructure operations (ex. SOX HITRUST etc.)

Skills/Abilities:

Leading Change - ability to effectuate strategic change in a fast paced every changing environment

Leading People - using a number of different approaches the ability to unify the organization in order to accomplish organizational goals

Results Driven - ability to meet customer expectations and organizational goals

Business Acumen - ability to manage people capital financial capital and information technology resources

Building Coalitions - ability to build professional relationships with internal/external stakeholders and industry experts

Communication - ability to communicate pertinent information in writing and in person

CI/CD – demonstrated experience establishing and employing Continuous Integration/Continuous Deployment practices and tools such as GitHub Jenkins or other CI/CD tools

Configuration Management – demonstrated experience establishing and employing configuration management automation tools such as Bitbucket Git Ansible or other like tools

Azure – expertise in designing and implementing Microsoft cloud and hybrid solutions

Cisco – advanced skills in planning implementing verifying and troubleshooting complex network solutions

Infrastructure Security – professional expertise in information security management focused on governance risk management and compliance

Education and Experience:

Bachelor’s Degree in Information Technology Computer Science or a related field

Minimum 15 years of Infrastructure and Development Operations experience

Minimum 5 years of experience at the Director level or like senior leadership role 3 years at the Vice President level

Minimum 12 years of DevOps/Sysadmin Management or related experience with an increasing set of responsibilities

Foundational understanding of JavaScript C# Docker Python React Node Js Bash GitHub BitBucket Jenkins and Jira

Certificates/Licenses/Registration

Azure Solutions Architect Expert

Cisco Certified Network Professional (CCNP)

Information Technology Infrastructure Library (ITIL) or equivalent certification

Certified Information System Manager (CISM)

Amazon Web Services (AWS) Certified Associate – Professional (Solutions Architect SysOps Developer)

Financial Responsibilities (budget revenue)

This position has (no) direct budget responsibility authority and/or level of control. The position does provide input and management/cost control of approved budget allocated to the TechOps division.

Physical Requirements:

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

Service: We create positive customer experiences.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create innovate & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.