Company Overview

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

Job Description

Job Summary:

The Pharmacy Fulfillment Technician (PFT) is responsible for adhering to state and federal regulations in the performance of pharmacy-related data entry and patient registration activities. This position is responsible for the resolution of third-party rejects and responding to high-volume customer inquiries, working under direct supervision. This position follows standard operating procedures and performs duties in accordance with SelectRx policies and procedures. The Pharmacy Fulfillment Technician is also responsible for using pharmacy systems to obtain patient and drug information and running automated machinery required to pre-sort and package medications in support of the fulfillment site production process.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Processes new patient registration by entering data into the Pioneer system
• Handles patient prescription requests within HIPAA guidelines and enter refill orders for processing
• Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes)
• Resolves all data entry-related exceptions
• Runs automated machinery, sort medications, and transition inventory through different workflow stages with a focus on quality control
• Counts and fills prescriptions, affix labels, pack, and ship
• Cleans and helps maintain machinery and keep the work area orderly
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements
• Provides assistance to Pharmacists by identifying and communicating issues to senior-level staff as appropriate
• Performs duties and responsibilities according to the philosophy and standards of SelectRx including conveying courtesy, respect, enthusiasm and positive attitudes in work situations with clients, peers and visitors
• Maintains client and associate confidentiality.
• Responsible for understanding all the applicable policies and procedures of the department necessary to perform essential job functions as well as the employee handbook.
• The position may be requested to perform job-related tasks other than those stated in this description as directed by the Pharmacist-in-Charge
• Adheres to SelectRx’s prescription data entry procedures and guidelines
• Performs other related duties as assigned

Skills/Abilities:

• Basic level PC skills including:
  • Start and shut down computer
  • Use mouse to point and click
  • Start, close and switch between programs
  • Save files
  • Print documents
  • Access information online
  • Touch typing
  • Formatting documents
• Intermediate level keyboarding typing skills, at least 35 words per minute
• High degree of interpersonal, communication and organizational skills
• Proficiency in reading, writing and speaking is required

Education and Experience:

• Preferred to have a least 1-year experience in retail pharmacy, fulfillment or call center environment as a Pharmacy Technician
• High school diploma or equivalent
• Must maintain an active Pharmacy Technician Certification

Certificates/Licenses/Registration

• Pharmacy Technician Certification Board (PTCB) license or certification

Financial Responsibilities (budget, revenue)

This position has (no) budget responsibility, authority and/or level of control.

Physical Requirements:

• Prolonged periods of standing and sitting throughout shift
• Ability to pull, push, lift and carry items weighing up to 40 pounds
• Ability and willingness to perform tasks which include pushing, pulling, grasping and lifting with or without reasonable accommodation
• Position may occasional require extended evening hours as job duties demand
• Required to work weekend shift when needed

SelectQuote Core Values:

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.