More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

Job Summary:

One of the newest departments at SelectQuote, Customer Success Sales Agents (CSA) have an engaging hybrid role that combines Client Relations & Sales. The goal of the CSA is to maximize health outcomes for the customer by offering tailored recommendations after conducting in-depth Health Risk Assessments. The CSA will act as a health consultant and will coordinate closely with the client, carrier, and providers. This is a SALES role and Customer Success Agents take inbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through the utilization of their plan along with additional services. The average first year salary ranges from $45,000 - $60,000 annually. CSAs serve as health consultant to acquaint clients with Population Health’s platform of education, coordination, and facilitation of future services, to ensure they are utilizing the best care available to them. 

It’s an exciting time to join SelectQuote. We became publicly traded in 2020 with the first 100% virtual IPO (non-biotech) in American history. We’ve also been recognized nationally on the 2022 Top Workplaces USA list and by the Kansas City Business Journal and 2022 Great Places to Work Certified.

Interested in Uncapped Commissions?:

• We offer a W-2 base pay plus commissions, which result in a first-year target income of $50,000 . 
• This role is best suited for commission-seeking candidates with uncapped commission potential.
• Top agents who are focused on the commission potential can earn above $90k annually.
• Other performance-based incentives could include prizes, spot bonuses, award trips, and more!

Job Perks:

• No requirement to purchase leads or prospect 
• Growth opportunities – We offer leadership development training and we promote from within for those employees seeking career advancement between all three divisions, regardless of tenure
• Full benefits – Including health, life, dental, vision, 401(k) company match, paid time off, etc.

Essential Duties and Responsibilities:

• Acts as a health consultant and coordinates closely with the client carrier and providers
• Takes inbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through the utilization of their plan along with additional services
• Makes proactive calls to customers who opt-in to Population Health Member’s Services and want to receive ongoing care and coordination from the Population Health Team
• Serves as a health consultant to acquaint clients with Population Health’s platform of education coordination and facilitation of future services to ensure they are utilizing the best care available to them

Skills/Abilities:

• Strong interpersonal skills
• Proven ability to navigate and resolve conflict
• Naturally curious and willingness to learn new skills
• Strong attention to detail
• Well organized and can efficiently manage both workload and time
• Motivates and encourages co-workers
• Likes thinking through and resolving problems
• Strong work ethic and ability to build client relationships
• Strong technology skills & the ability to multi-task
• Ability to be coachable and take constructive feedback

Education and Experience:

• High school diploma or GED required
• Previous telesales/sales experience preferred
• Client relations experience highly recommended
• Work-from-home experience preferred for remote hires

Requirements:

• Sales experience is strongly preferred - this could include phone sales, wireless sales, or other commission-incentivized positions
• Commission-driven - Agents who do well here are driven by our uncapped commission structure and do not just settle for the hourly rate
• Competitive, self-motivated personality - You need to have a drive to overcome customer objections and compete with yourself and other agents to succeed and hit new goals
• Positivity - It’s important to be positive in this role and exhibit leadership qualities amongst your peers. 
• Flexibility with business needs - You need to be able to commit to high-volume hours during peak season. Our agents make nearly ⅓ of their income during a 7-week period, and we need all hands on deck during this time
• Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client
• Job stability
• High school diploma or the equivalent is required; Bachelor’s degree preferred
• Hardwired high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20mbps

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create innovate & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

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