a. Maintain a high level of visibility at all times as a deterrent.
b. Interact with all clients and visitors in a respectful, courteous, and dignified manner.
c. Greet the public, answer simple/basic questions, and notify departments of visitors.
d. Greet and question unescorted visitors who may be in unauthorized areas.
e. Perform a sweep of each floor, stairwell and public restrooms throughout each shift to deter loitering
f. Secure all doors and access points around the perimeter of the building at the beginning and end of each. This includes checking & locking and unlocking public entrances at the beginning and end of each shift at locations where applicable.
g. Report any elevator malfunctions or fire panel alarms to On Site Manager(s).
h. Observe and enforce the “No Smoking” rule which states, “No Smoking Within 25 feet of Entryways”.
i. Inform relief armed security guards of any special situations or instructions prior to vacating post.
j. Refrain from using personal cell phones or other devices to take photos or recordings while on duty or while at or on The Unity Council property. Recordings of any kind (photo, audio, or video recordings) and/or the posting of any recorded material on social media is strictly prohibited.
k. Limit telephone calls to business or personal emergencies.
l. Generally, the armed security guard does not escort visitors/merchants , but shall direct the visitor to the proper location.
m. Assist with defusing arguments or disturbances with the public, whether it is inside or outside the Transit Village or Public Market.
(1) Threatening situations shall be reported immediately to local authorities by calling 9-1-1, the Officer of the Day (OD) or first available supervisor, and the On Site Manager.
n. Security guards may be asked by The Unity Council staff to assist with a difficult client or to escort individuals to their vehicles.
(1) Security guards who are authorized to leave their post for such tasks shall comply with requests for assistance unless compliance would significantly lower the level of security required within the facility.
o. Security guards may be asked by The Unity Council staff to deny access to specific individuals who have been deemed potentially violent (a former employee, family member, or client who may have threatened a merchant, resident or patron or has displayed a potential for violent or disruptive behavior).
(1) Security guards shall notify the local authorities immediately by calling 9-1-1 if the individual exhibits behavior that could be violent or disruptive.
p. Enforce the rule forbidding weapons and/or contraband from being brought onto the Fruitvale Transit Village or Public Market. Weapons and/or contraband are not allowed onsite (with the exception of weapons worn by Sheriff’s Deputies/personnel, other law enforcement officers etc.).
q. If contraband or weapons are discovered during a search or screening for weapons, those items shall be confiscated by the Security Guard. The Security Guard shall contact the Officer of the Day or the first available unit supervisor. When the suspect is turned over to the peace officer, the peace officer shall be notified of the discovered item.
3. Contractor’s security guards and other agents or representatives of Contractor shall not:
a. Lock or unlock public entrances outside of duty hours unless authorized by a Security Guard(s) Supervisor or a TUC Manager.
b. Sit or loiter in front of one location.
c. Possess or use illegal substances, alcohol, or marijuana on the job. Security guards under the influence of alcohol, marijuana, or illegal drugs while on duty will be promptly dismissed and guard shall not be reassigned to any other TUC (The Unity Council) facility for the duration of this contract.
d. Engage in excessive fraternizing with staff, visitors, or clients. Excessive fraternizing disrupts and distracts guards from their primary duties.
e. Converse privately with acquaintances or personal visitors while on duty. Armed security guards shall utilize their breaks and lunch periods for such interactions.
f. Use cell phones, read books, magazines, or newspapers while on duty.
g. Occupy their personal vehicles while on duty. Armed security guards shall be on post for the entire duration of their shift with the exception of breaks and lunch. The contractor shall provide relief for staff to cover the post during lunch and breaks.
(1) Multiple complaints against a security guard with or without confirmation of extenuating circumstances shall be grounds for discharge. Rude or offensive behavior toward clients, visitors, or staff will not be tolerated. Willful disregard of orders from the Security Guard Agency or TUC management personnel will be cause for removal from duties indefinitely.
h. Allow suspicious packages or objects to be left unattended at any time. In the event of a bomb threat, the security guard shall gather as much information as possible (such as time, names, location, statements from witnesses), and convey this information immediately to local authorities via 9-1-1, the Officer of the Day or first available supervisor, and the On Site Manager. If evacuation is ordered, the security guard(s) shall assist with the evacuation of all building occupants in an orderly and safe manner.
(1) The security guard shall notify authorities of anything suspicious or out of place that has been observed. If a suspicious object is located, the security guard shall take the following additional precautions:
(a) Do not touch, move, or disturb the object;
(b) Do not use a pager, radio or cellular phone near the suspicious object, since these may detonate some explosive devices. Exercise caution and advise others not to use pagers, radios or cellular phones near the facility;
(c) Get a detailed description of the object, including but not limited to the shape, size, height, width, color, and any visible markings;
(d) Note the exact location of the object, including but not limited to floor number, room number, location within the room;
(e) Cordon off the area and deny re-entry; and
(f) If requested by the On Site Manager, another TUC manager, the 9-1-1 operator, and/or the local authorities, begin clearing all persons from the immediate vicinity in a safe and orderly manner

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Language:

• Fluent English and Spanish (Required)

Ability to Commute:

• Oakland, CA 94601 (Required)

Ability to Relocate:

• Oakland, CA 94601: Relocate before starting work (Required)

Work Location: In person