Job Description

The Branch Manager is responsible for overseeing the operations of all departments within the branch location. This role entails leading and motivating a team of Pest Control Technicians to ensure efficient and effective pest control services. In addition to coordinating service schedules, conducting training and development, as well as monitoring progress to ensure teams objectives are met. All in alignment with supporting the growth and success of the business. As a Branch manager, you will have the ability to display leadership and communication skills.

Responsibilities:

• Maintain high levels of customer satisfaction, addressing customer inquiries and concerns, and resolving pest- related issues.
• Reporting to the Branch Manager are Field Supervisors and through them, Pest Control Technicians
• Delegating and directing service tasks while monitoring the progress of projects to ensure team members objectives are being met.
• Assist with administrative tasks, including managing and updating invoices, processing new orders, and tracking inventory.
• Efficiently manage day to day service operations, including scheduling, routing, and inventory control.
• Implement training and development opportunities for the team, in support of their professional growth and expertise.
• Assist with hiring and terminating process if needed.

Supportive Functions:

• Address all complaints received via email related to service and special services. Including follow-up on a set periodic basis with clients and point of contacts to report the results of the action taken and any further measures that have been implemented.
• Ensure all direct reports can perform their services effectively by assuring they have sufficient materials, personal protective equipment, and pest equipment available to them. This may involve keeping specialized equipment in your vehicles for easy access, as well as regularly visiting the office or warehouse to replenish any necessary materials or equipment. In addition, you must complete a vehicle checklist 4x a year and an administrative checklist and submit to operations.
• Protect the safety and professional image of the company and pest control professionals by ensuring they are dressed in their proper uniform.
• Identify and act upon opportunities to sell additional products or services.
• Assist in an effective payroll process by auditing and approving timecards as necessary.
• Conduct staff meetings at a minimum of once a month to convey company messages and provide education to staff.
• Conduct a full day ride along with your direct reports a minimum of once every two months.
• Check-in, in person with direct reports at least once per a week (drive up on them, meet them at a service for hands on training….).
• Check in with their direct supervisor daily whether email, call, or text message so that supervisor can monitor daily progress and identify potential problems.
• Ensure proper documentation is submitted in the event of vehicle accidents or personal.

Specific Job Knowledge, Skills, and Abilities:

• Excellent communication skills, both verbal and written, with the ability to clearly convey ideas and instructions to team members, clients, coworkers, and management.
• Strong leadership skills, with the ability to motivate and inspire team members, delegate tasks effectively, and provide constructive feedback and coaching.
• A proactive and positive attitude, with the ability to take initiative, solve problems creatively, execute, and adapt to changing situations.
• Excellent organizational and time-management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• A commitment to developing and supporting team members through ongoing training and mentorship, with a focus on fostering a positive work culture and promoting professional growth and development.
• The ability to train and teach others effectively using proper protocols and best practices, with a focus on ensuring understanding and competency among team members.
• A customer-focused mindset, with a dedication to providing exceptional service and meeting or exceeding customer expectations.
• Ability to work overtime and Saturdays when required.
• Must maintain a professional appearance by adhering to company uniform policy. Facial hair must be neat and well-groomed, or you must be clean-shaven due to health and safety purposes.
• Participate in night emergency phone answering during the weekday and weekend evenings, this can be done on a rotation or volunteer basis.
• Select Exterminating is a 24/7-365 operation. You are expected to be available if needed via phone and email for employee and client emergency.

Qualification Standards:

Education:

• High School Degree or GED Equivalent
• Valid driver's license with a clean driving record

Experience:

• Proven experience in Pest Control Preferred.

Environment:

• Working outdoors in all types of weather.
• Ability to drive to multiple locations throughout the day

Safety:

• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl

What do you need to be successful?

• Operations and sales leadership experience
• Ability to obtain the appropriate pesticide license/certification if required (company paid)
• Ability to work in the field independently and interact with our great clients

What type of benefits will you receive?

• Competitive earnings and a company vehicle or monthly allowance with gas card.
• Company provided cell phone and laptop.
• Comprehensive benefits package including medical, dental, vision, & life Insurance
• 401(k) plan with company match.
• Paid vacation, holidays, and sick leave.

Why should you choose Select?

• Founded in 1959, Select Exterminating is New York’s largest family-owned pest control company who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
• The Pest Management Industry is growing – and is a recession resistant line of business.
• You have a service-oriented mindset that leads you to build loyalty and trust with clients.
• You hold yourself responsible to commitments.
• You value being part of a family.
• You want to join a company that supports the community

Select is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Are you ready to join a growing organization?

Job Type: Full-time

Pay: $100,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Pest Control: 5 years (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Albany, NY: Relocate before starting work (Required)

Work Location: In person