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The Event Rental Consultants in our Rentals, Linens and Furnishings Division (RLF) are tasked with cultivating, maintaining and expanding a book of business, providing superior service to existing and new relationships. Event Rental Consultants efforts focus on driving revenue into the company through the conversion of new accounts, retention of existing clients and expanding existing client relationships. The Event Rental Consultant is also expected to keep the client educated, proactively, about the companys policies and any account changes. The Event Rental Consultant is the main point of client contact at all stages of the event.
Working in a team environment, led by a Team Director, the Event Rental Consultant is expected to act as the client advocate and works with internal departments to ensure that client needs are fulfilled while maintaining the company procedural requirements. The Event Rental Consultant assists with client designs, handles client complaints, collects and analyzes event requirements, and improves the overall client experience.
The Event Rental Consultant is a revenue generating role and each Consultant is expected to eagerly participate in revenue generating activities while providing excellent customer service
Expand Opportunities Client Penetration
Customer Management
Book of Business Ownership
Collaboration and Teamwork
General
There are several traits and behaviors that are crucial to the Event Rental Consultants success. These are used in conjunction with the main responsibilities listed above to evaluate performance:
Teamwork Positive and encouraging attitude Forward thinking
Independent reasoning and solutions Ability to multi-task Detail-oriented
Ability to perform under pressure Maintaining composure with clients Time management
Willingness to work after hours Represent ownership of relationship Strong decision-making skills Creative problem solving Passion for design and collaboration Organizational skills
Ability to learn from mistakes Understanding of customer service
Other
$127k-191k (estimate)
04/08/2023
06/01/2024
selecteventgroup.com
Laurel, MD
100 - 200