2 Service Center Associate Jobs in Springfield, OR
Selco Community Credit Union is Hiring a Service Center Associate Near Springfield, OR
Work Location
This position is only eligible for in office work arrangements.
Compensation
- Base Salary: The full salary range for the Service Center Associate position is $20.80 to $28.55 per hour, with new hires generally starting between $22.75 to $25.35 per hour, based on relevant knowledge, skills, education, and experience. This range will be converted to semi-monthly ranges for full-time employees.
- Incentives: This position is eligible for monthly referral incentives ranging from $5.00 to $75.00 per sold referral, depending on the product or service. This position is also eligible for a fraud incentive of $25.00 per qualifying incident.
- Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).
Benefits
Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.
- Medical, dental, vision, long-term disability, and life insurance
- 401(k) retirement plan (with guaranteed employer contributions
- Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
- Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.
Check out our complete benefits list here!
Position Overview
The Service Center Associate participates in the training and development opportunities and provides an exceptional phone service experience for SELCO’s members, team members, and other customers. This position is intended to provide practical training to prepare for Call Center Representative or Digital Service Specialist position.
SELCO Core Essential Functions
- Demonstrate adaptability and leadership skills, and uphold SELCO’s Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards.
- Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.
- Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.
- Consistently achieve individual performance goals and contribute to department and organizational objectives.
- Represent SELCO with a high level of integrity and professionalism.
- Adapt to and support change to accomplish SELCO’s goals and objectives.
- Actively participate in and/or lead required meetings and trainings.
- Perform other duties as assigned.
Position-specific Essential Functions
- Build and develop member relationships by asking open-ended questions, identifying member needs, and promoting suitable SELCO products and services.
- Handle routine caller assistance including answering questions, resolving issues, performing account services, transferring calls, and returning messages.
- Assist team members and other departments, as needed.
- Promptly resolve exceptions identified through quality control audits and initiate steps to reduce future exceptions.
- Detect errors and take action to prevent fraud to protect members and SELCO from potential losses.
Skills and Abilities
The position requires:
- Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
- Ability to discover member needs to effectively cross-sell SELCO’s products and services.
- Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).
- Strong computer and software skills, including Microsoft Office 365 applications.
- Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.
- Strong interpersonal skills with the ability to work collaboratively with others.
- Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines.
- Strong problem resolution and problem prevention skills.
- Willingness and ability to receive, give, and apply coaching and feedback.
- Ability to work accurately with close attention to detail.
- Strong analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions.
- Ability to maintain confidentiality of sensitive information.
- Work ethic that includes dependability, punctuality, and a professional appearance and demeanor.
- Ability to perform and complete tasks despite background noise and interruptions.
Education and Experience
- High school diploma or equivalent; and
- Previous customer service experience preferred, but not required; and
- Must be bondable.
Physical Demands
While performing the job duties, approximately 95% of the time is spent stationary, with the remaining time spent moving around work areas. Frequent communication occurs in person, over the phone, and in writing. This position requires the ability to view a computer screen and interpret printed materials and other documents. This position requires the ability to lift and transport up to 5 pounds, and there is an occasional need to stoop, kneel, or reach to access documents, equipment, and supplies.
Interaction and Work Environment
Reports to: Service Center Support Supervisor
Work areas are inside in a climate-controlled environment with background noise.
Material and Equipment Used
Computer, phone, scanner, copier, fax machine, web camera, headset, and general office supplies
Acknowledgement
I have received and reviewed a copy of the Service Center Associate job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.
Job Summary
Full Time
Banking
$36k-45k (estimate)
01/23/2024
07/18/2024
selco.org
BEND, OR
200 - 500
1936
MIKE STANLEY
$50M - $200M
Banking
Related Companies
About Selco Community Credit Union
SELCO Community Credit Union has been serving the state of Oregon since 1936. We're a member-owned financial institution: meaning we offer lower rates, better accountability, and a focus on doing more for the local community. Learn more at https://selco.org.
The job skills required for Service Center Associate include Customer Service, Call Center, Microsoft Office, Futures, Life Insurance, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Center Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Center Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Center Associate positions, which can be used as a reference in future career path planning. As a Service Center Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Center Associate. You can explore the career advancement for a Service Center Associate below and select your interested title to get hiring information.
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