Responsibilities :

• Handle transactions : This involves managing various transactions related to insurance policies, such as processing payments, changes to policies, and claims.
• Examine and process applications, renewals, endorsements, and cancellations : Reviewing applications for insurance coverage, processing renewals for existing policies, making changes (endorsements) to policies as requested, and processing cancellations when necessary.
• Interpret Plan Rules and manuals : Understanding and applying the rules and guidelines of the insurance plans being administered.
• Perform all Certification and Complaint activities : Handling certification processes for policies and addressing complaints from customers or agents.
• Search for and investigate information contained in files : Conducting research within files to gather information needed for various purposes, such as resolving inquiries or complaints.
• Process outgoing automobile insurance assignments : Managing the assignment of automobile insurance policies, including updating records and notifying relevant parties.
• Contact producers regarding incomplete applications or other inquiries : Communicating with insurance agents or brokers to resolve issues related to incomplete applications or other queries.
• Respond to telephone inquiries, correspondence, and complaints : Providing assistance and information to customers and stakeholders via phone calls, emails, or letters.
• Read incoming material and sort according to file system : Organizing and categorizing

Experience :

• Proficient in Microsoft Office productivity tools like Outlook, Word, and Excel; advanced Excel skills.
• Effective problem-solving, analyzing issues, identifying root causes, and considering diverse solutions.
• Strong verbal and written communication; adept at presenting information and responding to inquiries.
• Multitasking ability with attention to detail and flexibility.
• Excellent organizational skills.
• Independent work capability and professionalism in team environments.
• Superior customer service skills; adept at understanding and fulfilling customer needs.
• Preferred knowledge of insurance industry, especially in automobile insurance.
2 hours ago